Global Workforce Solutions Expert

3 days ago


London, Greater London, United Kingdom Deputy Full time
Job Description:

The ideal candidate will have a strong technical background and excellent customer-facing skills, with the ability to understand business/operational needs and technical challenges of our customers. This role requires proactive technical consultation with key customers to support growth, satisfaction, utilization, and retention.

The Senior Technical Account Manager (TAM) proactively works alongside the Customer Success team to support the growth and expansion of Deputy products with our strategic and CSM managed customers. The TAM utilizes their technical acumen and customer-facing skills to effectively help plan and provide solutions that improve the value and usability of Deputy for our customers.

  • Drive ongoing proactive technical consultation with key customers to support growth, satisfaction, utilization, and retention.
  • Be a technical advisor with your customers by understanding their business/operational needs and technical challenges, and help them achieve the greatest value from the Deputy platform.
  • Proactively conceptualize creative solutions to meet customers' demands and partner collaboratively with our Success, Support, Delivery services, Product, and Engineering teams, plus Partners to facilitate the creation of the customer's needs within the product globally.
  • Facilitate the resolution of technical issues and translate these issues for support or engineering to help resolve quickly (diagnosis, document, etc.).
  • Institutionalize customer accounts by automating manual workflows, simplifying planning frameworks, and driving long-term solutions for customers.

This role is a major part of our post-sales process and will demonstrate success through the retention of customers.



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