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Pension Scheme Administrator Role with Excellent Customer Service Opportunities

1 month ago

Liverpool, Liverpool, United Kingdom Equiniti Full time

Overview


Equiniti, a leading international provider of shareholder, pension, remediation, and credit technology, is seeking a skilled Pension Scheme Administrator to join their dynamic team.


With over 6,000 employees supporting 37 million people in 120 countries, Equiniti offers a unique opportunity to make a meaningful impact in the field of pensions administration.


Role Summary


The successful candidate will be responsible for providing exceptional customer service to members, handling their queries and concerns related to pension schemes.


As a key member of the Enquiry Centre team, you will have the opportunity to develop your skills and knowledge of pension schemes through comprehensive training.


Key Responsibilities/Expectations



  • Provide excellent customer service, ensuring that members receive accurate and timely information about their pension schemes.
  • Demonstrate a high level of attention to detail, ensuring that all interactions are handled professionally and efficiently.
  • Develop and maintain a working knowledge of pension schemes, including relevant legislation and regulations.
  • Collaborate with colleagues to ensure seamless communication and problem-solving.
  • Possess strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues.
  • Meet or exceed performance targets, including response times, resolution rates, and quality metrics.

Requirements


To be considered for this role, you will need:



  • A strong understanding of pension schemes and related legislation.
  • Excellent communication and interpersonal skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • A collaborative and flexible approach to teamwork.
  • A minimum of GCSE (or equivalent) Maths and English Grade C or above.
  • Ability to form good working relationships and work effectively with colleagues.
  • The ability to reside in the UK for at least 5 years.

Benefits


We offer a competitive salary of £25,000 per annum, plus benefits including:



  • 28 days holiday + Bank Holidays.
  • Buy up to 3 additional days annual leave.
  • Annual performance-related bonus.
  • Eye Care Vouchers.
  • Life Assurance.
  • MyCSP Discount - 7.5% off major retailers.
  • Possible annual dividend.
  • Travel Season Ticket Advance Payment.
  • Pension Scheme - matching up to 10% contribution.
  • Scope for a more varied role as experience is gained.

About Us


Equiniti is an equal opportunities employer and welcomes applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


Please note any offer of employment is subject to satisfactory pre-employment screening checks.