Pension Customer Service Representative
22 hours ago
Job Overview
We are seeking a highly motivated and customer-focused Pension Customer Service Representative to join our team in Liverpool city centre. The successful candidate will be responsible for providing exceptional service to our pension account holders, resolving day-to-day queries, and delivering a high level of customer satisfaction.
Key Responsibilities
- Supporting pension account holders with day-to-day queries and issues
- Providing accurate and timely information to customers via phone, email, or in-person
- Resolving complex customer complaints in a professional and empathetic manner
- Working collaboratively with colleagues to achieve business objectives
Requirements
- Experience working in a customer-facing role, preferably in the pensions industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Strong problem-solving and analytical skills
What We Offer
- A competitive salary of £25,000 - £30,000 per annum
- A comprehensive training program to ensure your success in the role
- Ongoing support and development opportunities to help you grow your career
- A dynamic and supportive team environment
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