IT Service Desk Analyst

6 days ago


Warrington, Warrington, United Kingdom Tata Consultancy Services Full time
Job Summary

We are seeking a highly skilled IT Service Desk Analyst to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing technical assistance to our clients and ensuring that their IT needs are met.

Key Responsibilities
  • Technical Support: Provide technical support to clients via phone, email, and in-person, resolving technical issues and answering questions related to IT systems and applications.
  • Incident Management: Manage and resolve IT incidents in a timely and efficient manner, ensuring that clients are satisfied with the level of service provided.
  • Problem Management: Identify and resolve recurring technical issues, implementing solutions to prevent future occurrences.
  • Knowledge Management: Create and maintain knowledge articles and documentation to assist in the resolution of technical issues.
  • Communication: Communicate effectively with clients, stakeholders, and team members, providing clear and concise information regarding technical issues and resolutions.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 2+ years of experience in IT support, help desk, or technical support role.
  • Skills: Strong technical knowledge of IT systems and applications, excellent communication and problem-solving skills, ability to work in a fast-paced environment.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We provide opportunities for career growth and professional development.
  • Collaborative Environment: We foster a collaborative and inclusive work environment.


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