Service Desk Support Specialist

4 days ago

Warrington, Warrington, United Kingdom Vaultex UK Ltd Full time

Job Overview

CM30

Rotational shift pattern working Monday to Sunday between the hours of 7am and 11pm - 35 hours per week

Salary £27,835.00 pa

The Service Desk Analyst plays a vital role in ensuring the smooth operation of our IT services, serving as the primary point of contact for our customers. We seek an individual with a friendly and helpful attitude, able to restore normal IT service operations within agreed service levels and business priorities, while minimizing any adverse impact on business operations.

Key Responsibilities

• Manage contacts to the service desk, capturing all pertinent information while ensuring timely resolutions or escalations of incidents and requests.

• Utilize strong interpersonal and problem-solving skills to effectively handle customer inquiries and issues.

• Collaborate with internal teams to resolve complex technical issues and provide excellent customer service.

Requirements

• 2 years of experience within a Service Desk, with the ability to react quickly, logically, and effectively under pressure.

• Certified ITIL v3 Foundation.

• Preferably MCP and CCNA certified.

• Strong analytical and problem-solving abilities.

• Excellent customer service experience.

What We Offer

We are a living wage employer with Investors in People Platinum status, offering a range of benefits, including:

  • Competitive holiday allowance with an option to purchase additional holidays
  • Group life assurance
  • Annual performance-related bonus
  • VaulteXtra discounts on retailers, cycle to work, childcare vouchers, Gym membership, cash back on purchases, eye tests, and more
  • Employee Assistance Programme – a free service providing professional and impartial advice for legal advice and counseling
  • Robust Learning and Development team and opportunities for career progression

  • IT Service Desk Support Specialist

    6 days ago

    Warrington, Warrington, United Kingdom Ginger Science, Innovation & Technology Full time £26,000 - £30,000

    About the Role:Ginger Science, Innovation & Technology is seeking a highly skilled IT Service Desk Support Specialist to join our team. As a key member of our IT department, you will play a vital role in maintaining the backbone of our organization, providing exceptional support to our employees and ensuring the smooth operation of our IT...

  • IT Service Desk Support Specialist

    6 days ago

    Warrington, Warrington, United Kingdom Ginger Science, Innovation & Technology Full time £26,000 - £30,000

    About the Role:Ginger Science, Innovation & Technology is seeking a highly skilled IT Service Desk Support Specialist to join our team. As a key member of our IT department, you will play a vital role in maintaining the backbone of our organization, providing exceptional support to our employees and ensuring the smooth operation of our IT...

  • IT Service Desk Support Specialist

    2 days ago

    Warrington, Warrington, United Kingdom Tata Consultancy Services Full time

    Service Desk Analyst Job DescriptionAt Tata Consultancy Services, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and chatDiagnose and resolve...

  • IT Service Desk Support Specialist

    2 days ago

    Warrington, Warrington, United Kingdom Tata Consultancy Services Full time

    Service Desk Analyst Job DescriptionAt Tata Consultancy Services, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and chatDiagnose and resolve...

  • IT Service Desk Support Specialist

    7 days ago

    Warrington, Warrington, United Kingdom Ginger Science, Innovation & Technology Full time £26,000 - £30,000

    Job SummaryWe are seeking a highly skilled IT Service Desk Support Specialist to join our team at Ginger Science, Innovation & Technology. As a key member of our IT department, you will play a vital role in providing exceptional technical support to our employees, ensuring seamless operations across our organization.Key ResponsibilitiesProcess and resolve...

  • IT Service Desk Support Specialist

    7 days ago

    Warrington, Warrington, United Kingdom Ginger Science, Innovation & Technology Full time £26,000 - £30,000

    Job SummaryWe are seeking a highly skilled IT Service Desk Support Specialist to join our team at Ginger Science, Innovation & Technology. As a key member of our IT department, you will play a vital role in providing exceptional technical support to our employees, ensuring seamless operations across our organization.Key ResponsibilitiesProcess and resolve...

  • IT Service Desk Support Specialist

    2 days ago

    Warrington, Warrington, United Kingdom Tata Consultancy Services Full time

    Job Title: IT Service Desk Support TechnicianAt Tata Consultancy Services, we are seeking a highly skilled IT Service Desk Support Technician to join our team. As a key member of our IT Service Desk, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide technical support...

  • IT Service Desk Support Specialist

    1 day ago

    Warrington, Warrington, United Kingdom Tata Consultancy Services Full time

    Job Title: IT Service Desk Support TechnicianAt Tata Consultancy Services, we are seeking a highly skilled IT Service Desk Support Technician to join our team. As a key member of our IT Service Desk, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide technical support...

  • IT Service Desk Support Specialist

    1 day ago

    Warrington, Warrington, United Kingdom Tata Consultancy Services Full time

    Job Title: IT Service Desk Support TechnicianAt Tata Consultancy Services, we are seeking a highly skilled IT Service Desk Support Technician to join our team. As a key member of our IT Service Desk, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide technical support...

  • IT Service Desk Support Specialist

    1 day ago

    Warrington, Warrington, United Kingdom Tata Consultancy Services Full time

    Job Title: IT Service Desk Support TechnicianAt Tata Consultancy Services, we are seeking a highly skilled IT Service Desk Support Technician to join our team. As a key member of our IT Service Desk, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide technical support...

  • Service Desk Support Specialist

    16 hours ago

    Warrington, Warrington, United Kingdom Vaultex UK Ltd Full time

    Job OverviewCM30Rotational shift pattern working Monday to Sunday between the hours of 7am and 11pm - 35 hours per weekSalary £27,835.00 paThe Service Desk Analyst plays a vital role in ensuring the smooth operation of our IT services, serving as the primary point of contact for our customers. We seek an individual with a friendly and helpful attitude, able...

  • Service Desk Support Specialist

    19 hours ago

    Warrington, Warrington, United Kingdom Vaultex UK Ltd Full time

    Job OverviewCM30Rotational shift pattern working Monday to Sunday between the hours of 7am and 11pm - 35 hours per weekSalary £27,835.00 paThe Service Desk Analyst plays a vital role in ensuring the smooth operation of our IT services, serving as the primary point of contact for our customers. We seek an individual with a friendly and helpful attitude, able...

  • Service Desk Support Specialist

    1 week ago

    Warrington, Warrington, United Kingdom Senitor Associates Full time

    Service Desk Engineer Opportunity at Senitor AssociatesWe are seeking a skilled Service Desk Engineer to join our team at Senitor Associates. This role is ideal for individuals looking to start or advance their career in IT, with a focus on providing exceptional support to our clients.Key Responsibilities:Provide timely and effective support to clients via...

  • Service Desk Support Specialist

    2 weeks ago

    Warrington, Warrington, United Kingdom Senitor Associates Full time

    Service Desk Engineer Opportunity at Senitor AssociatesWe are seeking a skilled Service Desk Engineer to join our team at Senitor Associates. This role is ideal for individuals looking to start or advance their career in IT, with a focus on providing exceptional support to our clients.Key Responsibilities:Provide timely and effective support to clients via...

  • Service Desk Support Specialist

    6 days ago

    Warrington, Warrington, United Kingdom Vaultex UK Ltd Full time

    Job PurposeCM30Rotational Shift Pattern35 Hours per WeekSalary £27,835.00 per AnnumAs a Service Desk Analyst at Vaultex UK Ltd, you will be the primary point of contact for our customers, providing a friendly and helpful presence to resolve their IT-related queries and issues.Key Responsibilities• Restore normal IT service operations within agreed service...

  • Service Desk Support Specialist

    6 days ago

    Warrington, Warrington, United Kingdom Vaultex UK Ltd Full time

    Job PurposeCM30Rotational Shift Pattern35 Hours per WeekSalary £27,835.00 per AnnumAs a Service Desk Analyst at Vaultex UK Ltd, you will be the primary point of contact for our customers, providing a friendly and helpful presence to resolve their IT-related queries and issues.Key Responsibilities• Restore normal IT service operations within agreed service...

  • IT Service Desk Support Specialist

    3 days ago

    Warrington, Warrington, United Kingdom Ginger Science, Innovation & Technology Full time

    IT Service Desk Support RoleAbout the JobGinger Science, Innovation & Technology is seeking a skilled IT Service Desk Support professional to join our team. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our business systems.Key ResponsibilitiesProcess and resolve technical issues and queries from...

  • IT Service Desk Support Specialist

    3 days ago

    Warrington, Warrington, United Kingdom Ginger Science, Innovation & Technology Full time

    IT Service Desk Support RoleAbout the JobGinger Science, Innovation & Technology is seeking a skilled IT Service Desk Support professional to join our team. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our business systems.Key ResponsibilitiesProcess and resolve technical issues and queries from...

  • IT Service Desk Specialist

    7 days ago

    Warrington, Warrington, United Kingdom Ginger Science, Innovation & Technology Full time

    Job SummaryGinger Science, Innovation & Technology is seeking a skilled IT Service Desk Support professional to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our employees.Key ResponsibilitiesTechnical Support: Provide timely and effective technical...

  • IT Service Desk Specialist

    7 days ago

    Warrington, Warrington, United Kingdom Ginger Science, Innovation & Technology Full time

    Job SummaryGinger Science, Innovation & Technology is seeking a skilled IT Service Desk Support professional to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our employees.Key ResponsibilitiesTechnical Support: Provide timely and effective technical...