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IT Service Desk Specialist
2 months ago
Ginger Science, Innovation & Technology is seeking a skilled IT Service Desk Support professional to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our employees.
Key Responsibilities- Technical Support: Provide timely and effective technical support to employees via phone, email, and in-person.
- Issue Resolution: Troubleshoot and resolve technical issues in a professional and courteous manner.
- Documentation: Maintain accurate records of all technical issues and resolutions in our IT Service Management Software.
- Collaboration: Work closely with internal stakeholders to ensure seamless technical support and issue resolution.
- Continuous Improvement: Stay up-to-date with the latest technical trends and best practices to continuously improve our technical support services.
- Technical Skills: Proficient in Microsoft product stack, including Exchange, Active Directory, Office 365, and Intune.
- Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate technical information to non-technical employees.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to troubleshoot and diagnose complex technical issues.
- Customer Service Skills: Excellent customer service skills, with the ability to provide exceptional support to employees.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Environment: A collaborative and dynamic work environment.
