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Service Desk Support Specialist
2 months ago
Job Purpose
CM30
Rotational Shift Pattern
35 Hours per Week
Salary £27,835.00 per Annum
As a Service Desk Analyst at Vaultex UK Ltd, you will be the primary point of contact for our customers, providing a friendly and helpful presence to resolve their IT-related queries and issues.
Key Responsibilities
• Restore normal IT service operations within agreed service levels and business priorities, minimizing adverse impact on business operations.
• Manage contacts to the service desk, capturing pertinent information and ensuring timely resolutions or escalations of incidents and requests.
Requirements
• 2 years of experience in a Service Desk environment, with the ability to react quickly, logically, and effectively under pressure.
• Certified ITIL v3 Foundation.
• Preferably MCP and CCNA certified.
• Strong interpersonal and problem-solving skills, with the ability to analyze complex issues.
• Customer service experience.
Benefits
Vaultex UK Ltd offers a range of benefits, including:
- Competitive holiday allowance with an option to purchase additional holidays.
- Group life assurance.
- Annual performance-related bonus.
- VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchases, eye tests, and more.
- Employee Assistance Programme – a free service providing professional and impartial advice for legal advice and counseling.
- Robust Learning and Development team and opportunities for career progression.
