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Service Desk Support Specialist
2 months ago
Service Desk Engineer Opportunity at Senitor Associates
We are seeking a skilled Service Desk Engineer to join our team at Senitor Associates. This role is ideal for individuals looking to start or advance their career in IT, with a focus on providing exceptional support to our clients.
Key Responsibilities:
- Provide timely and effective support to clients via various communication channels, adhering to established service level agreements.
- Utilize IT Service Management Software to accurately record and track issues, ensuring seamless escalation and resolution processes.
- Collaborate with internal teams to resolve complex technical issues, ensuring minimal disruption to business operations.
- Develop expertise in core business systems, including Active Directory, Intune, Exchange, and Microsoft Office products.
- Support the implementation and maintenance of company desktop solutions, ensuring optimal performance and user experience.
- Participate in User Acceptance Testing for system enhancements, patches, and bug fixes, ensuring seamless integration and minimal disruption.
Required Skillset:
- Active Directory
- Intune
- Exchange
- Office 365
- Intune
- Excellent customer service skills
Benefits:
- Opportunities for professional growth and development, including training and apprenticeship programs.
- Profit-sharing scheme
- Company pension plan
- Career development opportunities
- On-site parking
This is an excellent opportunity for a motivated and detail-oriented individual to join our team and contribute to the success of Senitor Associates.
