IT Service Desk Support Specialist

2 days ago

Warrington, Warrington, United Kingdom Tata Consultancy Services Full time
Service Desk Analyst Job Description

At Tata Consultancy Services, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Diagnose and resolve technical issues related to printers, software, and hardware
  • Manage printer incidents, including log analysis and report preparation
  • Communicate with customers and internal teams to resolve issues
  • Review and acknowledge service requests
  • Take overall responsibility for service request handling
  • Escalate unresolved calls to application and infrastructure support teams

Requirements:

  • ITIL certification
  • Strong technical knowledge of ITSM tools and applications
  • Excellent communication and problem-solving skills
  • Ability to work in a 24/7 environment
  • Willingness to participate in project meetings and lead customer-facing projects

What We Offer:

  • Competitive salary package
  • Pension, healthcare, and life assurance benefits
  • Access to extensive training resources
  • Discounts within the Tata network

Diversity, Inclusion & Wellbeing:

We believe in building a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception'. We celebrate inclusion without exception and are open to all, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.

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