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Service Desk Support Specialist
2 months ago
Job Overview
CM30
Rotational shift pattern working Monday to Sunday between the hours of 7am and 11pm - 35 hours per week
Salary £27,835.00 pa
The Service Desk Analyst plays a vital role in ensuring the smooth operation of our IT services, serving as the primary point of contact for our customers. We seek an individual with a friendly and helpful attitude, able to restore normal IT service operations within agreed service levels and business priorities, while minimizing any adverse impact on business operations.
Key Responsibilities
• Manage contacts to the service desk, capturing all pertinent information while ensuring timely resolutions or escalations of incidents and requests.
• Utilize strong interpersonal and problem-solving skills to effectively handle customer inquiries and issues.
• Collaborate with internal teams to resolve complex technical issues and provide excellent customer service.
Requirements
• 2 years of experience within a Service Desk, with the ability to react quickly, logically, and effectively under pressure.
• Certified ITIL v3 Foundation.
• Preferably MCP and CCNA certified.
• Strong analytical and problem-solving abilities.
• Excellent customer service experience.
What We Offer
We are a living wage employer with Investors in People Platinum status, offering a range of benefits, including:
- Competitive holiday allowance with an option to purchase additional holidays
- Group life assurance
- Annual performance-related bonus
- VaulteXtra discounts on retailers, cycle to work, childcare vouchers, Gym membership, cash back on purchases, eye tests, and more
- Employee Assistance Programme – a free service providing professional and impartial advice for legal advice and counseling
- Robust Learning and Development team and opportunities for career progression
