Service Desk Engineer
3 days ago
We are seeking an Entry Level Service Desk Engineer to join our technical team at Senitor Associates.
This is a perfect opportunity for someone who has just completed a BTEC in IT or has a genuine interest in IT, and is looking to progress their career within a well-established company.
Key Responsibilities:
- Work on the helpdesk to handle incoming calls and emails following established processes and priorities, adhering to agreed service levels. Identify issues and recommend appropriate solutions and actions.
- Maintain accurate records and logs of all issues and inquiries using the IT Service Management Software.
- Escalate and manage issues with third-party vendors, ensuring all parties receive regular progress updates.
- Develop expertise as a subject matter expert in core business systems.
- Provide support for company desktop solutions, manage Active Directory, user maintenance processes, and Microsoft Office products.
- Collaborate with the Operational Support team as needed to support onsite systems and activities.
- Assist with User Acceptance Testing for system enhancements, patches, and bug fixes.
Benefits:
- Training and Development such as Training courses online and face-to-face, Apprenticeship courses.
- Profit sharing
- Company pension
- Career development opportunities
- On-site parking
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