Service Desk Analyst
3 hours ago
Job Type: Permanent
Location: Warrington, United Kingdom
We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Log and manage incidents using our ticketing system
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge articles to improve customer experience
- Participate in on-call rotations to ensure 24/7 support coverage
Requirements:
- ITIL certification
- Experience in a similar role or in a technical support environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
About Us:
Tata Consultancy Services is a leading global IT services company that helps businesses transform through technology. We are committed to making a meaningful difference in the lives of our customers, employees, and communities.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application. We look forward to hearing from you
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