Service Desk Analyst

3 hours ago


Warrington, Warrington, United Kingdom Tata Consultancy Services Full time
Job Title: Service Desk Analyst

Job Type: Permanent

Location: Warrington, United Kingdom

We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Log and manage incidents using our ticketing system
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge articles to improve customer experience
  • Participate in on-call rotations to ensure 24/7 support coverage

Requirements:

  • ITIL certification
  • Experience in a similar role or in a technical support environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Us:

Tata Consultancy Services is a leading global IT services company that helps businesses transform through technology. We are committed to making a meaningful difference in the lives of our customers, employees, and communities.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application. We look forward to hearing from you


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