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Service Desk Analyst
2 months ago
Are you a skilled IT professional looking for a challenging role in a fast-paced environment? We have an exciting opportunity for a Service Desk Analyst to join our team at Tata Consultancy Services.
Job Summary:The Service Desk Analyst will be the first point of contact for providing technical support to our clients. The successful candidate will have excellent communication skills, a strong understanding of IT systems, and the ability to work in a team environment.
Key Responsibilities:- Provide technical support to clients via phone, email, and chat
- Log and manage incidents using our ticketing system
- Work with internal teams to resolve complex technical issues
- Develop and maintain knowledge articles to assist with troubleshooting
- Participate in on-call rotations to provide 24/7 support
- ITIL certification
- Experience in a help desk or technical support role
- Strong understanding of IT systems and software
- Excellent communication and problem-solving skills
- Ability to work in a team environment
Tata Consultancy Services is a leading IT services company that offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to creating a diverse and inclusive work environment that values and respects our employees.
Apply now to join our team and take the first step towards a rewarding career in IT support.
