Service Desk Analyst
17 hours ago
Job Summary:
We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients, resolving issues efficiently, and ensuring excellent customer satisfaction.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat, resolving issues related to printers, software, and hardware.
- Log and manage incidents, ensuring timely resolution and meeting Service Level Agreements (SLAs).
- Collaborate with internal teams to resolve complex technical issues and provide solutions.
- Develop and maintain knowledge articles to improve customer support and reduce repeat issues.
- Participate in process improvements and contribute to the development of new procedures and policies.
Requirements:
- ITIL certification and experience in a similar role.
- Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
- Strong technical knowledge of ITSM tools, applications, and software.
- Ability to work in a 24/7 environment, including night shifts and weekends.
What We Offer:
- A competitive salary package, including pension, healthcare, and life assurance.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment, with a focus on diversity and inclusion.
About Us:
Tata Consultancy Services is a leading global IT services company, committed to delivering innovative solutions that make a meaningful difference to our clients and communities. We value diversity, inclusion, and well-being, and offer a range of benefits and programs to support our employees' physical and mental health.
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