ICT Technical Support Specialist

1 month ago


London, Greater London, United Kingdom undisclosed Full time

At undisclosed, we are seeking an IT Support Professional with a strong background in endpoint solutions to join our team on a 12-month fixed-term contract.


Key Responsibilities:



  • Provide technical support for endpoint solutions, ensuring seamless operation and troubleshooting complex issues.
  • Perform regular system maintenance and implementation tasks, including data cleanup, patching, and updating.
  • Conduct security scans for client systems and networks, identifying vulnerabilities and reporting findings.
  • Collaborate with subsidiaries to deliver education and training on business instructions and IT best practices.
  • Oversee backup operation management for the system, ensuring data integrity and availability.
  • Report periodic issues and resolutions, contributing to the development of knowledge base and best practices.
  • Meet customer expectations by delivering timely resolutions and maintaining a high on-time resolution ratio.

Requirements:



  • Fluent in English (and Korean) to facilitate effective communication with HQ and customers.
  • Proficient in MS Windows (Server OS and PC OS) with the ability to troubleshoot software problems.
  • Strong analytical skills to resolve technical issues and optimize system performance.
  • Customer-focused attitude with excellent communication skills to ensure customer satisfaction.
  • Knowledge of IT infrastructure and networking principles.


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