ICT Technical Support Specialist
1 month ago
At undisclosed, we are seeking an IT Support Professional with a strong background in endpoint solutions to join our team on a 12-month fixed-term contract.
Key Responsibilities:
- Provide technical support for endpoint solutions, ensuring seamless operation and troubleshooting complex issues.
- Perform regular system maintenance and implementation tasks, including data cleanup, patching, and updating.
- Conduct security scans for client systems and networks, identifying vulnerabilities and reporting findings.
- Collaborate with subsidiaries to deliver education and training on business instructions and IT best practices.
- Oversee backup operation management for the system, ensuring data integrity and availability.
- Report periodic issues and resolutions, contributing to the development of knowledge base and best practices.
- Meet customer expectations by delivering timely resolutions and maintaining a high on-time resolution ratio.
Requirements:
- Fluent in English (and Korean) to facilitate effective communication with HQ and customers.
- Proficient in MS Windows (Server OS and PC OS) with the ability to troubleshoot software problems.
- Strong analytical skills to resolve technical issues and optimize system performance.
- Customer-focused attitude with excellent communication skills to ensure customer satisfaction.
- Knowledge of IT infrastructure and networking principles.
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