Technical ICT Systems Manager

3 hours ago


London, Greater London, United Kingdom Capita Full time

About the Role

We are seeking a highly skilled Technical ICT Systems Manager to join our team in London. The successful candidate will be responsible for providing day-to-day management of the school's ICT systems, ensuring a robust and stable platform for teaching and learning.

The role involves working closely with Capita teams and the school to deliver ICT Service Excellence to staff and pupils. Key responsibilities include providing technical support, managing relationships with 3rd party suppliers, and maintaining asset registers.

Key Responsibilities:

  • Ensure all onsite service levels and key performance indicators are met
  • Maintain relationships with 3rd party suppliers
  • Preventative maintenance of all contractual ICT managed service assets
  • ICT asset management, including control and centralization of asset registers
  • Delivery and maintenance of standard desktop image
  • Document and deliver pre-term ICT equipment testing plan
  • Accountable for updating and maintenance of onsite engineering knowledge base toolset

Requirements:

  • Detailed knowledge of Microsoft Operating Systems, including Windows 10 and Windows Server 2012/2016/2019 products
  • Commercial experience of Microsoft applications, including Office 2016/2019, Office 365, Google Classroom, and SCCM/MDT
  • Detailed working knowledge of backup technologies and recovery processes
  • Understanding of LAN/WLAN topologies in a support environment
  • Proven track record within an onsite, customer-facing role in an educational environment

About Capita Technology and Software Solutions

Capita Technology and Software Solutions (TSS) is a global shared service, delivering innovation and digital transformation for Capita's colleagues, businesses, and clients. As part of our team, you'll have access to career development opportunities and work collaboratively with experienced professionals.

Salary Information:

The estimated annual salary for this position is £45,000 - £60,000, depending on experience and qualifications.



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