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ICT Support Specialist

1 month ago

London, Greater London, United Kingdom HARRIS FEDERATION Full time
Job Description

We are seeking a highly skilled ICT Support Specialist to join our team at the Harris Federation. The successful candidate will be responsible for providing technical IT support, advice and guidance to our staff and students.

Key Responsibilities:

  • Providing high-quality technical IT support, advice and guidance
  • Ensuring that all IT support needs are logged appropriately
  • Ensuring that IT support tickets are resolved within the target resolution time
  • Rerouting or escalating IT support tickets where necessary
  • Identifying recurring IT incidents and performing root cause analysis
  • Imaging, deploying and maintaining Windows 10 based PCs, laptops and tablets, as well as Apple OS iMacs and iPads

Requirements:

  • Significant, recent experience in a similar, ITIL aligned, IT support role, preferably in a school or other educational environment
  • Current, in-depth experience of supporting Windows 10 PCs, laptops and tablets
  • Proven experience of supporting Microsoft products, including Office 365 and Office 2016, SharePoint, and other desktop related products
  • Current, proven experience of Active Directory, including the administration of User accounts, Distribution and Security Groups within a Windows Server Active Directory
  • Experience of delivering small projects, management of scope and customer expectations

Salary: £40,000 - £55,000 per annum depending on experience