Global ICT Support Specialist

19 hours ago

London, Greater London, United Kingdom Palladium: Make It Possible Full time
Palladium: Make It Possible

We are seeking a skilled ICT Associate for IT Support to join our team in Palladium's London office. The successful candidate will be responsible for ensuring that end users receive effective and timely ICT support, performing day-to-day operational activities, and supporting technological infrastructure and networks as required.

This is an exciting opportunity to work with a global company that designs, develops, and delivers positive impact on the lives and livelihoods of people around the globe. As a member of our team, you will have the chance to contribute to the delivery of company, team, and personal objectives (Key Performance Indicators (KPIs)) with excellence and timeliness.

The salary for this role is estimated to be £35,000 - £45,000 per annum, depending on experience. We offer a competitive benefits package, including flexible work practices to enhance wellbeing, productivity, and team culture. For this role, we require that employees maintain an in-office presence for at least 50% of their working week.

Key Responsibilities:
* Provide Levels 1 & 2 ICT support, including but not limited to computers, printers, scanners, conferencing equipment, and core systems, with relevant escalations when required;
* Proactively participate in the effective use and promotion of the ICT ticketing system in accordance with SLAs via effectively recording, analysing, prioritising, tracking, and actioning support cases;
* Adhere to and promote ICT-related policies, processes, and guidelines;
* Provide training to staff on applications, equipment, and ICT-related processes, including ICT inductions for new staff;
* Install, configure, reconfigure, maintain, and troubleshoot computers and other ICT-related equipment and software in accordance with the Palladium operating procedures;
* Deploy ICT infrastructure, networks, and communication equipment;
* Procure and source assets in accordance with Palladium-approved hardware specifications and as authorised through appropriate channels and maintain the asset register;
* Coordinate the repair and replacement of ICT equipment according to pre-established maintenance or warranty contracts;
* Ensure continual compliance with the security, privacy, and data protection, capacity management, and disaster recovery procedures as set forth by Palladium;
* Support Palladium ICT projects and initiatives as requested;
* Support administrative activities such as completion of paperwork for payment of ICT-related invoices.

Required Skills and Qualifications:
* Bachelor's degree in Computer Science, IT, or equivalent levels of experience;
* Microsoft Windows Desktop Operating Systems;
* Microsoft Office;
* Microsoft Office 365;
* Microsoft Active Directory and Azure Entra ID;
* Proficient in operating system imaging and application deployment tools;
* Experience in computer hardware;
* Understanding of different Network technologies including DHCP, DNS, Subnetting, Routing, etc.;
* Excellent customer service and stakeholder management skills;
* Ability to work independently and with minimal supervision;
* Demonstrated dedication to equity, diversity, and inclusion, particularly in a multi-cultural environment.

Salary: £35,000 - £45,000 per annum.

  • ICT Support Specialist

    2 days ago

    London, Greater London, United Kingdom GSL Education - London Full time

    GSL Education - London seeks a skilled ICT Support Specialist to join their team at a vibrant coeducational secondary school and sixth form in Hackney. This role provides an opportunity to work in a dynamic environment, providing technical support to staff and students.Key Responsibilities:Provide technical assistance to students and staff, ensuring smooth...

  • ICT Support Specialist

    2 months ago

    London, Greater London, United Kingdom VSA Full time

    VSA is seeking an ICT Support Specialist to provide first-line support to its staff and triage all tickets via the ITIL compliant Service Desk Plus platform. As an ICT Support Specialist, you will work closely with the ICT Senior Support Technician to analyse and resolve issues and requests in a prompt and timely manner. You will configure various ICT...

  • Senior Family Law Specialist

    4 weeks ago

    London, Greater London, United Kingdom FORTE ICT Full time

    Job SummaryWe are seeking an experienced Senior Family Law Specialist to join our team at FORTE ICT. The successful candidate will be responsible for managing a complex caseload of family law matters, including divorce, child custody, spousal support, and domestic violence cases.

  • ICT Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Opus People Solutions Ltd Full time

    **Opus People Solutions Ltd** is seeking a skilled ICT Support Specialist to join their team in Telford.The ideal candidate will have excellent communication skills and the ability to work independently in a fast-paced environment. As an ICT Support Specialist, you will be responsible for providing first-line support to staff, schools, and councillors within...

  • ICT Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom VSA Full time

    At VSA, we are seeking an enthusiastic and skilled ICT Technical Support Specialist to join our team. The successful candidate will provide first-line support to our staff and work closely with the ICT Senior Support Technician to resolve issues and requests.Main Responsibilities:Provide technical support to end users via phone, email, and on-site...

  • ICT Support Specialist

    13 hours ago

    London, Greater London, United Kingdom Getting In Limited Full time

    Job Title: ICT Support SpecialistAbout the Role:We are seeking an enthusiastic and motivated ICT Support Specialist to join our team. The successful candidate will provide 1st line email, phone, and remote support to clients across various locations.Key Responsibilities:Troubleshoot and resolve IT hardware issues in a timely and efficient manner.Liaise with...

  • ICT Support Specialist

    15 hours ago

    London, Greater London, United Kingdom Capita plc Full time

    We are seeking an ICT Support Specialist to provide technical maintenance and support for schools in the Staffordshire area.This is a term-time only position, requiring regular travel during school terms. A full clean driver's license and access to a car are essential for field-based work.Key Responsibilities:Provide scheduled technical maintenance and...

  • ICT Support Specialist – Greenford High School

    3 weeks ago

    London, Greater London, United Kingdom Ealing Council Full time

    Grade 5 £30,174 pa – £31,581 paFull time, 35 hours per weekAll year round (52 weeks per year)We are seeking a knowledgeable and professional ICT support specialist to join our successful and innovative ICT team at Greenford High School.The ideal candidate will have a passion for providing technical services to enable students to make progress and...

  • ICT Systems Support Specialist

    1 month ago

    London, Greater London, United Kingdom Helen of Troy Full time

    Helen of Troy is seeking a highly skilled ICT Systems Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our ICT systems, with a focus on minimizing downtime and maximizing user satisfaction.About the RoleThis is an exciting opportunity for a motivated and...

  • Global Account Manager

    4 weeks ago

    London, Greater London, United Kingdom JAC Recruitment (UK) Ltd. Full time

    About the Role: As a Global Account Manager - ICT Services, you will be responsible for expanding our customer base by providing full ICT service offerings to new customers and corporations. You will work closely with internal and external stakeholders to resolve billing issues and create and implement achievable sales funnels to meet revenue targets.This is...

  • Global ICT Technician

    3 weeks ago

    London, Greater London, United Kingdom Palladium Full time

    About the RoleWe are seeking a highly skilled IT Support Associate to join our team in London. As an IT Support Associate, you will play a critical role in providing technical assistance to end-users, ensuring the smooth operation of our ICT systems, and contributing to the delivery of company objectives.Main ResponsibilitiesEnsure that end-users receive...

  • Global Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom M3 Global Research Full time

    **Job Title:** Global Support Specialist**Company Overview:M3 Global Research is a cutting-edge market research company that relies on talented professionals to deliver exceptional results.We are looking for a detail-oriented and customer-focused Global Support Specialist to join our team and provide top-notch support to our clients and respondents!**About...

  • ICT Support Specialist

    1 week ago

    London, Greater London, United Kingdom Dorset Council Full time

    About UsThe ICT User Support team at Dorset Council is responsible for providing technical assistance to over 5,000 staff members. Our goal is to deliver exceptional customer service and support the local community by offering valuable work experience opportunities.We welcome everyone, including students, unemployed individuals, and those looking to change...

  • Technical Lead

    3 days ago

    London, Greater London, United Kingdom 4Recruitment Services Full time

    Senior ICT Engineer Position4Recruitment Services is seeking a highly skilled Senior ICT Engineer/Designer to join their team in Preston, Lancashire.Estimated Salary: £55,000 - £65,000 per annumThe successful candidate will provide lead technical expertise in a specialist technical area and/or manage a small team of ICT Engineer/Designers and ICT Technical...

  • ICT Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Xact Placements Limited Full time

    Job OverviewWe are seeking an experienced ICT Support Specialist to join our team at Xact Placements Limited. This is a fantastic opportunity for someone looking to work in the education sector, providing technical support and maintenance of IT hardware and services across school sites.About the RoleYou will be responsible for settling and managing technical...

  • ICT Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Broadacres Housing Association Full time

    Job SummaryWe are seeking a highly skilled ICT Support Specialist to join our innovative team at Broadacres Housing Association. This role involves maintaining and supporting our IT applications, ensuring seamless day-to-day operations and project delivery.

  • ICT Technical Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom We Manage Jobs(WMJobs) Full time

    We Manage Jobs (WMJobs) is seeking a highly motivated Senior ICT Technician to support the ICT function across our Trust. The successful candidate will work with students, staff, and other stakeholders to achieve academic goals and contribute to a positive and inclusive learning environment.Key responsibilities include supporting the ICT function, working...

  • ICT Sales Specialist

    3 weeks ago

    London, Greater London, United Kingdom JAC Recruitment (UK) Ltd. Full time

    Job Opportunity: We are seeking an experienced ICT Sales Specialist to expand our customer base and provide full ICT service offerings. The successful candidate will have a proven track record in ICT sales and be able to create and implement achievable sales funnels to meet revenue targets.We offer a competitive salary of up to £50,000 per annum, depending...

  • ICT Learning Specialist

    3 weeks ago

    London, Greater London, United Kingdom RecruitedUK Full time

    Job Summary:RecruitedUK is seeking a highly skilled ICT Learning Specialist to deliver accredited learning to young people undertaking Information and Communication Technology (ICT) study programmes in London. About the Role:This position requires an occupationally competent individual in Information and Communication Technology (ICT), with relevant teaching...

  • ICT Infrastructure Specialist

    3 weeks ago

    London, Greater London, United Kingdom Pearson Carter Full time

    Pearson Carter is seeking a talented ICT Infrastructure Specialist to play a key role in the strategic development and delivery of ICT technical services. This is an exciting opportunity to contribute to the efficiency and resilience of our ICT infrastructure, impacting staff, students, and clients across the organisation.">Key Responsibilities:Lead the...