ICT Systems Support Specialist

2 weeks ago

London, Greater London, United Kingdom Helen of Troy Full time

Helen of Troy is seeking a highly skilled ICT Systems Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our ICT systems, with a focus on minimizing downtime and maximizing user satisfaction.

About the Role

This is an exciting opportunity for a motivated and experienced IT professional to take on a challenging role that requires strong technical skills, excellent communication skills, and a customer-focused approach. If you are passionate about delivering high-quality IT support and have a strong background in ICT systems, we would love to hear from you.

Key Responsibilities
  • Ensure the smooth operation of ICT systems, including servers, telephony, internet, print, VPN, and email
  • Monitor, manage, and maintain the day-to-day health and operation of Osprey servers, networks, telephony, enterprise software, and backup systems
  • Support the identification and resolution of issues in a timely manner using appropriate resources, escalating where necessary
  • Manage relationships with 3rd party support providers
  • Maintain records of all IT equipment, software, and licenses
  • Schedule and manage timely upgrades and updates of software systems
  • Assist with the development of standard operating procedures
  • Optimize current software capabilities by providing user training
  • Assist in the development of new systems and processes
  • Follow and promote Best Practice to ensure Company Systems and Data are protected from threats

We are looking for a highly skilled and experienced ICT Systems Support Specialist who is passionate about delivering high-quality IT support and has a strong background in ICT systems. If you are motivated, customer-focused, and have excellent communication skills, we would love to hear from you.

What You'll Need
  • 3+ years of experience in a 3rd Line Support role, working with and management of 3rd party service providers, hands-on support of Microsoft/Linux operating systems
  • Hands-on Dell or similar server implementation and support
  • Hands-on Samsung or similar telephony system support configuration
  • Installation and support of servers and data storage solutions
  • Support Windows Domain tools including Active Directory, DNS, DHCP, Group Policy
  • Development and implementation of firewall rules in a corporate environment
  • Support and development of VMware vSphere and other virtualized environments
  • MS SQL Server installation and support
  • MS Exchange onsite/offsite installation and support
  • Strong understanding of Corporate IT hardware and software
  • Strong understanding of networking principles including TCP/IP, routing, VLANS, WAN
  • Support of IP-based telephony systems, ISDN30/POTS
  • Support of local and cloud-based backup solutions
  • Fluent in English (spoken and written), French a plus
What We Offer
  • Competitive compensation package depending on experience and skills
  • Flexible work policy with regards to working hours and work from home
  • Increased flexi-days package after 1 year of service
  • Modern office with collaborative workspaces
  • Employee assistance counselling line
  • Employee discounts on all our EMEA products
  • Lunch and Learns, a super motivated Learning & Development team delivering hard and soft skills training to challenge yourself and full access to a learning platform, where you can choose over thousands of courses to satisfy your hunger for knowledge
  • Company closure between Christmas and New Year's
  • Employee Stock Purchase Plan
  • The chance to work in an international, diverse, and inclusive environment

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