ICT Support Specialist

4 weeks ago


London, Greater London, United Kingdom H&R Talent Full time

A leading international construction company is seeking an ICT Service Desk technician to support 3000+ users on a permanent basis. The team is responsible for resolving any ICT-related faults and requests quickly and efficiently, which includes a broad variety of queries.

Key Responsibilities:
  1. Provide effective ICT support across all business users both onsite and remotely.
  2. Work with customers and internal teams to ensure operational and service excellence is delivered and maintained.
  3. Support and maintain Office 365 applications.
  4. Escalate ICT issues outside the technical parameters of 1st Line support capabilities to the appropriate support team.

Requirements:

  1. Minimum of 1 year's Service Desk experience.
  2. Customer Service exposure.
  3. Experience using Office 365 applications.
  4. Experience using Microsoft Intune and troubleshooting Networks is desirable.


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