ICT Support Specialist

4 weeks ago


London, Greater London, United Kingdom H&R Talent Full time

Job Title: ICT Help Desk Technician

Job Summary:

We are seeking an experienced ICT Service Desk Technician to join our team. The successful candidate will provide technical support to our users, resolving ICT-related faults and requests in a timely and efficient manner.

Key Responsibilities:

  1. Provide technical support to users via phone, email, and walk-ins.
  2. Resolve ICT-related faults and requests, escalating issues outside of technical capabilities to the appropriate support team.
  3. Work with customers and internal teams to ensure operational and service excellence is delivered and maintained.
  4. Support and maintain Office 365 applications, including Teams, Outlook, and Excel.
  5. Support and maintain bespoke applications.

Requirements:

  1. Minimum of 1 year's Service Desk experience.
  2. Excellent communication skills and a strong communicator at all levels.
  3. Customer Service exposure.
  4. Experience using Office 365 applications.
  5. Experience using Microsoft Intune and troubleshooting Networks is desirable.

About Us:

H&R Talent is a leading international construction company that delivers innovative engineering solutions across the civil engineering and construction sectors.



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