ICT Support Specialist
13 hours ago
Job Title: ICT Support Specialist
About the Role:
We are seeking an enthusiastic and motivated ICT Support Specialist to join our team. The successful candidate will provide 1st line email, phone, and remote support to clients across various locations.
Key Responsibilities:
- Troubleshoot and resolve IT hardware issues in a timely and efficient manner.
- Liaise with vendors to ensure prompt resolution of technical issues.
- Work collaboratively with senior engineers to resolve complex technical problems.
- Provide training and maintain documentation to maximise system utilisation.
- Deliver excellent customer service and be willing to go the extra mile.
Requirements:
- Communication skills: Excellent written and verbal communication skills are essential for this role.
- IT skills: A solid understanding of IT principles and concepts is necessary for success in this position.
- Attention to detail: Ability to pay close attention to detail when resolving technical issues.
- Organisation: Strong organisational skills are required to manage multiple tasks and priorities.
- Customer care: Excellent customer service skills are essential for delivering high-quality support.
- Problem solving: Ability to think critically and resolve complex technical problems.
- Presentation: Good presentation skills are required for communicating technical information to clients.
- Logical thinking: Ability to apply logical thinking when troubleshooting technical issues.
- Team working: Strong teamwork skills are necessary for collaboration with senior engineers.
- Initiative: Ability to take initiative and work independently when necessary.
- Adaptable: Flexibility to adapt to changing circumstances and priorities.
- Flexible: Willingness to work flexible hours and be available during different time zones.
- Liaising with external suppliers: Ability to effectively liaise with external suppliers to resolve technical issues.
- Enthusiastic: Enthusiasm and motivation are essential for success in this role.
- Positive: Positive attitude and approach to work are necessary for delivering high-quality support.
Training and Development:
The successful candidate will receive comprehensive training and development opportunities, including an ICT (Information Communications Technician) Level 3 Apprenticeship Standard, Functional Skills in maths and English, and A Level 3 IT qualifications. Our Just IT Apprenticeship team will also provide full training and support to increase skills.
Estimated Salary: £20,000 - £25,000 per annum
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