Customer Service Representative

13 hours ago

Waterlooville, Hampshire, United Kingdom ClearCourse Full time

Job Title: 1st Line Support Analyst

About the Role:

We are seeking a highly motivated and customer-focused 1st Line Support Analyst to join our team at ClearCourse. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers via phone, email, and tickets.

Key Responsibilities:

  • Provide timely and effective technical support to customers via phone, email, and tickets
  • Learn and understand our EPOS system and its features
  • Resolve customer issues with efficiency and professionalism
  • Monitor, log, and file incoming emails efficiently and accurately
  • Maintain accurate records of customer contact at all times
  • Develop a knowledge and understanding of our customers' needs and preferences
  • Be a point of liaison for 3rd party tickets
  • Report any concerns about a customer to a team leader or manager
  • Ensure tickets are dealt with within our SLAs
  • Provide timely, informative, and professional updates to customers
  • Carry out initial troubleshooting for hardware issues

Requirements:

  • Previous experience in a customer-facing role
  • Experience and a working knowledge of using computers, preferably in a retail setting
  • Excellent organisational and time management skills
  • Ability to prioritise own workload
  • Ability to work in a fast-paced environment with changing priorities
  • Excellent customer service skills

What We Offer:

  • Life Assurance and Group Income Protection
  • Private medical cover with cash plan
  • Enhanced Company Pension
  • Hybrid-working model with 25 days annual leave + your birthday off
  • Employee wellbeing perks – including Peppy Health, Perkbox, etc...
  • Enhanced maternity, paternity, and adoption pay
  • Generous training budgets and reimbursement for professional memberships

About ClearCourse:

ClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions. We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in Belfast, London, and Preston. Working better together is central to everything we do, each time we add a new business we're adding new ideas and innovation. Our mission is to help our customers build great businesses with our industry-specific software and embedded payments solutions.

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