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Customer Service Representative

2 months ago

Waterlooville, Hampshire, United Kingdom The West Group Ltd Full time
Job Description

We are seeking an experienced Customer Service Representative to join The West Group Ltd.

Key Responsibilities:

  • Manage a designated group of customer accounts, including quoting and analysis to identify potential growth opportunities.
  • Initiate and coordinate customer returns process to drive closure and provide a great customer experience.
  • Monitor and respond to customer inquiries through various channels.
  • Load Sales Orders onto SAP, verifying accuracy and pushing quotes to orders for sales analysis.
  • Assign items from the sales inbox to the customer service/account manager and Business Development Team.
  • Answer and monitor calls, logging activities through TWG CRM.
  • Approve internal SAP documents to ensure accuracy and prevent errors.
  • Liaise with other departments to support customer documentation requirements.

Requirements:

  • 2+ Years of Customer Service or Support experience.
  • Microsoft Office Knowledge.
  • Able to conduct data analytics.