Customer Service Representative

3 weeks ago

Waterlooville, Hampshire, United Kingdom HSDC Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a welcoming and professional environment for all stakeholders.

Key Responsibilities
  • Provide professional and efficient reception services, ensuring exceptional customer-focused standards are delivered at all times.
  • Be an ambassador for HSDC, communicating and promoting the vision and direction of the organisation with passion.
  • Undertake reception duties, including meeting, greeting and attending to the needs of all stakeholders, to ensure a superb customer service experience.
  • Ensure customer service queries and issues are resolved to an exceptional standard, both promptly and efficiently.
  • Transfer outside and internal calls to the appropriate member of staff, taking messages where appropriate. Deal with emergency calls quickly and efficiently.
  • Welcome customers in line with the visitor's policy.
Requirements
  • English and Mathematics to at least level 2.
  • Customer Service qualification or relevant experience.
  • Substantial customer service experience and proven interest in helping customers.
  • Experience of using Microsoft Office applications (in particular Outlook, Word and Excel).
  • Experience of being the first port of call for customers, understanding what to do in varied scenarios.
Benefits
  • Invest in Your Growth: Access a wide range of training, in-house coaching, workshops, and funding for qualifications. Opportunities for funded research, with potential international travel.
  • Generous Pension Plans: Benefit from either the Local Government Pension Scheme or Teachers' Pension Scheme.
  • Ample Time Off: Enjoy a generous annual leave package to maintain a healthy work-life balance.
  • Exclusive Discounts: Get an NUS TOTUM card, offering discounts with hundreds of retailers.
  • Community Engagement: Participate in volunteering and fundraising for local and national charities. Option to donate through the Give As You Earn (GAYE) scheme.

For more information, please contact Kate McDermott at kate.mcdermott@hsdc.ac.uk. Please note, we appreciate the value of each applicant but kindly ask that you complete an application form as we do not accept CV's.", "requirements": "Requirements

  • English and Mathematics to at least level 2.
  • Customer Service qualification or relevant experience.
  • Substantial customer service experience and proven interest in helping customers.
  • Experience of using Microsoft Office applications (in particular Outlook, Word and Excel).
  • Experience of being the first port of call for customers, understanding what to do in varied scenarios.
", "benefits": "Benefits
  • Invest in Your Growth: Access a wide range of training, in-house coaching, workshops, and funding for qualifications. Opportunities for funded research, with potential international travel.
  • Generous Pension Plans: Benefit from either the Local Government Pension Scheme or Teachers' Pension Scheme.
  • Ample Time Off: Enjoy a generous annual leave package to maintain a healthy work-life balance.
  • Exclusive Discounts: Get an NUS TOTUM card, offering discounts with hundreds of retailers.
  • Community Engagement: Participate in volunteering and fundraising for local and national charities. Option to donate through the Give As You Earn (GAYE) scheme.
", "lang_code": "en"}

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