Customer Service Representative
1 week ago
Job Summary
We are seeking a highly skilled and motivated Customer Service Representative to join our team at ClearCourse. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
About the Role
The Customer Service Representative will be the first point of contact for our clients, responding to their inquiries and resolving issues in a timely and professional manner. You will work closely with our team to ensure that our clients receive the highest level of service and support.
Key Responsibilities
- Provide exceptional customer service and support to our clients
- Respond to client inquiries and resolve issues in a timely and professional manner
- Work closely with our team to ensure that our clients receive the highest level of service and support
- Develop and maintain a thorough understanding of our products and services
- Identify and escalate complex issues to senior team members
Requirements
To be successful in this role, you will need to have:
Previous experience in a customer-facing roleExcellent communication and interpersonal skillsAbility to work in a fast-paced environment with changing prioritiesStrong problem-solving and analytical skillsAbility to work independently and as part of a teamWhat We Offer
We offer a competitive salary and benefits package, including:
Life assurance and group income protectionPrivate medical cover with cash planEnhanced company pensionHybrid-working model with 25 days annual leave + your birthday offEmployee wellbeing perks-
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