Experienced Customer Service Representative

7 days ago


Waterlooville, Hampshire, United Kingdom The West Group Ltd Full time

Job Title: Experienced Customer Service Representative

About the Role:

The West Group Ltd is seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Account Management:
    • Manage a designated group of customer accounts, including quoting and analysis to identify potential growth opportunities.
    • Initiate and coordinate customer returns process to drive close service calls and provide a great customer experience.
  • Enquiry Management:
    • Monitor and respond to website, phone call, and inbox enquiries in a timely and professional manner.
  • Sales Order Management:
    • Load Sales Orders onto SAP, verifying details for accuracy and pushing quotes to orders for accurate sales quote analysis.
  • Client Relationship Management:
    • Build and maintain strong relationships with clients, understanding their needs and objectives.
    • Assist team members in developing and maintaining their client relationships.
  • Customer Satisfaction:
    • Ensure exceptional customer satisfaction by resolving escalated client issues.
    • Promote a customer-centric approach within the team.

Requirements:

  • 2+ Years Customer Service or Support experience
  • Great communicator and cross-departmental collaborator
  • Positive attitude towards change and improvements
  • Able to organise time, prioritise workload, and multitask under pressure
  • Microsoft Office Knowledge
  • Able to conduct data analytics
  • Proactive


  • Waterlooville, Hampshire, United Kingdom The West Group Ltd Full time

    We are seeking a seasoned Customer Support or Service Representative to join The West Group Ltd team.**Key Responsibilities:**To manage a designated group of customer accounts, including quoting and analysis to identify potential growth opportunities.To initiate and coordinate customer returns process, driving to close service calls to provide an exceptional...


  • Waterlooville, Hampshire, United Kingdom The West Group Ltd Full time

    We are seeking a seasoned Customer Support or Customer Service Representative to join The West Group Ltd as a key member of our team.**Job Responsibilities:**To manage a designated group of customer accounts, including quoting and analyzing opportunities for growth.To initiate and coordinate customer returns, driving service calls to closure and delivering...


  • Waterlooville, Hampshire, United Kingdom The West Group Ltd Full time

    We are seeking a seasoned Customer Support or Customer Service Representative to join The West Group Ltd as a key member of our team.**Job Responsibilities:**To manage a designated group of customer accounts, including quoting and analyzing opportunities for growth.To initiate and coordinate customer returns, driving service calls to closure and delivering...


  • Waterlooville, Hampshire, United Kingdom The West Group Ltd Full time

    Job DescriptionWe are seeking an experienced Customer Service Representative to join The West Group Ltd.Key Responsibilities:Manage a designated group of customer accounts, including quoting and analysis to identify potential growth opportunities.Initiate and coordinate customer returns process to drive closure and provide a great customer experience.Monitor...


  • Waterlooville, Hampshire, United Kingdom The West Group Ltd Full time

    Job DescriptionWe are seeking an experienced Customer Service Representative to join The West Group Ltd.Key Responsibilities:Manage a designated group of customer accounts, including quoting and analysis to identify potential growth opportunities.Initiate and coordinate customer returns process to drive closure and provide a great customer experience.Monitor...


  • Waterlooville, Hampshire, United Kingdom ClearCourse Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at ClearCourse. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Interaction: Be the primary point of contact for our customers, responding...


  • Waterlooville, Hampshire, United Kingdom ClearCourse Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at ClearCourse. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThe Customer Service Representative will be the first point of contact for our clients,...


  • Waterlooville, Hampshire, United Kingdom ClearCourse Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at ClearCourse. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThe Customer Service Representative will be the first point of contact for our clients,...


  • Waterlooville, Hampshire, United Kingdom ClearCourse Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at ClearCourse. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThe Customer Service Representative will be the first point of contact for our clients,...


  • Waterlooville, Hampshire, United Kingdom ClearCourse Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at ClearCourse. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThe Customer Service Representative will be the first point of contact for our clients,...


  • Waterlooville, Hampshire, United Kingdom ClearCourse Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at ClearCourse. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThe Customer Service Representative will be the first point of contact for our clients,...


  • Waterlooville, Hampshire, United Kingdom ClearCourse Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at ClearCourse. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThe Customer Service Representative will be the first point of contact for our clients,...


  • Waterlooville, Hampshire, United Kingdom The West Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage a designated group of customer accounts, including...


  • Waterlooville, Hampshire, United Kingdom The West Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage a designated group of customer accounts, including...


  • Waterlooville, UK, Hampshire, United Kingdom The West Group Ltd Full time

    We are looking for an experienced Customer Support or Customer Service Representative to join our team here at The West Group! Job Responsibilities:To manage a designated group of customer accounts, to include quoting of assigned accounts and analysis to identify potential growth opportunities.To initiate and coordinate customer returns process driving to...


  • Waterlooville, Hampshire, United Kingdom The West Group Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service Representative to join our team at The West Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesManage a designated group of customer accounts, including quoting...


  • Waterlooville, Hampshire, United Kingdom The West Group Ltd Full time

    Job Description**Job Title:** Customer Service Advisor**Job Summary:** We are seeking a highly skilled and experienced Customer Service Advisor to join our team at The West Group Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer support and ensuring that our customers receive the highest level of...


  • Waterlooville, Hampshire, United Kingdom The West Group Ltd Full time

    Job Description**Job Title:** Customer Service Advisor**Job Summary:** We are seeking a highly skilled and experienced Customer Service Advisor to join our team at The West Group Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer support and ensuring that our customers receive the highest level of...


  • Waterlooville, Hampshire, United Kingdom The West Group Ltd Full time

    Job DescriptionJob Title: Customer Service AdvisorCompany: The West Group LtdJob Summary:We are seeking a highly skilled and experienced Customer Service Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage Customer...


  • Waterlooville, Hampshire, United Kingdom ClearCourse Full time

    About ClearCourseClearCourse Group is a rapidly growing business solutions provider offering innovative software and payment solutions. We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in various locations. Working collaboratively is central to everything we do, each time...