Experienced Customer Service Representative
7 days ago
Job Title: Experienced Customer Service Representative
About the Role:
The West Group Ltd is seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Customer Account Management:
- Manage a designated group of customer accounts, including quoting and analysis to identify potential growth opportunities.
- Initiate and coordinate customer returns process to drive close service calls and provide a great customer experience.
- Enquiry Management:
- Monitor and respond to website, phone call, and inbox enquiries in a timely and professional manner.
- Sales Order Management:
- Load Sales Orders onto SAP, verifying details for accuracy and pushing quotes to orders for accurate sales quote analysis.
- Client Relationship Management:
- Build and maintain strong relationships with clients, understanding their needs and objectives.
- Assist team members in developing and maintaining their client relationships.
- Customer Satisfaction:
- Ensure exceptional customer satisfaction by resolving escalated client issues.
- Promote a customer-centric approach within the team.
Requirements:
- 2+ Years Customer Service or Support experience
- Great communicator and cross-departmental collaborator
- Positive attitude towards change and improvements
- Able to organise time, prioritise workload, and multitask under pressure
- Microsoft Office Knowledge
- Able to conduct data analytics
- Proactive
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