Customer Service Representative

2 weeks ago

Waterlooville, Hampshire, United Kingdom ClearCourse Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at ClearCourse. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide timely and effective support to customers via phone, email, and tickets
  • Resolve customer issues with efficiency and professionalism
  • Monitor, log, and file incoming emails efficiently and accurately
  • Maintain accurate records of customer contact at all times
  • Develop a knowledge and understanding of our products and services
  • Be a point of liaison for 3rd party tickets
  • Report any concerns about a customer to a team leader or manager
  • Ensure tickets are dealt with within our SLAs
  • Provide timely, informative, and professional updates to customers
  • Carry out initial trouble shooting for hardware issues

Requirements

  • Previous experience in a customer-facing role
  • Experience and a working knowledge of using computers, preferably in a retail setting
  • Excellent organisational and time management skills
  • Ability to prioritise own workload
  • Ability to work in a fast-paced environment with changing priorities
  • Excellent customer service skills

What We Offer

  • Life Assurance and Group Income Protection
  • Private medical cover with cash plan
  • Enhanced Company Pension
  • Hybrid-working model with 25 days annual leave + your birthday off
  • Employee wellbeing perks – including Peppy Health, Perkbox, etc...
  • Enhanced maternity, paternity and adoption pay
  • Generous training budgets and reimbursement for professional memberships

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