Office Administrator
5 days ago
NJR Recruitment Ltd is seeking an experienced Office Administrator to join their team in the Pension administration department. As an Office Administrator, you will play a vital role in supporting the team in delivering excellent customer service to clients, advisers, and third parties.
Key Responsibilities- Provide exceptional customer service to all clients, advisers, and third parties, ensuring their needs are met and exceeded.
- Maintain and improve client relationships by effectively handling client enquiries, both complex and simple, over the phone.
- Respond to a range of queries and correspondence, ensuring all work is processed in accordance with Service Level Agreements (SLAs) and internal deadlines.
- Work closely with the team to execute individual tasks, ensuring excellent service delivery and promoting a positive working environment.
- Filing of all incoming documentation according to internal processes and standards.
- Engage with third-party providers to obtain accurate scheme valuations, including property-specific data such as rent review information, lease renewals, and insurance data as appropriate.
- Update systems to ensure the most accurate, up-to-date information is recorded in a timely manner.
- Awareness of and adherence to Company/Departmental and product-specific procedures and policies, working by example in line with company values.
- Highlight any required process changes to the Manager immediately, making any required amendments as agreed and directed and in line with process in place.
- Take personal responsibility for ensuring knowledge of HMRC & TPR & ICO legislative practices and changes relating to all Pensions administration and business products are kept up to date using all resources available.
- Contribute to projects when requested and deliver within set timescales.
- Take personal responsibility for own development, highlighting training needs to the Manager.
- Comply with the Health & Safety Guidelines as set out in the Health & Safety Management System document.
- Demonstrate behaviours in line with our Company Values 'PEER'.
- Ensure compliance with our Company policies, procedures, and guidelines.
- Excellent customer service skills.
- Team working skills as well as the ability to work independently under own initiative.
- Flexible approach to work and the ability to multi-task and move between tasks within the department at short notice.
- Ability to manage own workload considering quantity/quality and the solutions and outcomes required at the time.
- Ability to work within tight deadlines whilst maintaining accuracy on either complex or repetitive tasks.
- Conscientious with an excellent attention to detail.
- Sound knowledge of all Microsoft Applications.
- Strong organisational skills.
- Excellent written and oral communication skills.
- Strong numeracy and literacy skills.
- Good communication skills, with the ability to structure communication to meet the needs of the client and teams.
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