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Sales Office Administrator

2 months ago

Leicester, Leicester, United Kingdom Recra Recruitment Solutions Ltd Full time

About the Role

The Sales Office Administrator plays a crucial role in supporting the sales team by effectively managing administrative tasks and ensuring a smooth sales process. This position aims to streamline operations, maintain accurate records, and contribute to the overall success of the sales department. The Sales Office Administrator is an essential liaison between sales representatives, customers, and various internal departments.

Key Responsibilities

  1. Provide comprehensive administrative support to the sales team, assisting with tasks such as data entry, filing, and documentation.
  2. Process and manage sales orders with accuracy and efficiency, ensuring prompt order fulfillment and customer satisfaction.
  3. Coordinate with internal teams, such as operations and logistics, to ensure smooth order processing, shipment, and delivery.
  4. Respond to customer inquiries promptly and professionally, providing accurate and helpful information.
  5. Prepare and distribute sales-related documents, including proposals, quotes, and contracts.
  6. Maintain accurate customer and sales data in the CRM system, ensuring data integrity and timely updates.
  7. Assist in generating sales reports, forecasts, and analysis to provide valuable insights for decision-making.
  8. Collaborate with the marketing team to effectively communicate promotions and campaigns to the sales team and customers.
  9. Support the organisation and logistics of sales meetings, events, and customer visits.
  10. Schedule appointments and coordinate travel arrangements for the sales team when required.
  11. Assist in the onboarding and training of new sales team members, ensuring a smooth transition.
  12. Address customer complaints and concerns in a timely and professional manner, striving to provide the best possible resolution.
  13. Stay informed about product knowledge, market trends, and competitor activities to provide accurate information to the sales team and customers.

Requirements

  1. Previous experience in a sales support or office administration role is preferred.
  2. Excellent organisational and time management skills with strong attention to detail.
  3. Effective communication skills, both written and verbal, with the ability to liaise with internal and external stakeholders.
  4. Proficiency in using CRM systems and Microsoft Office tools.
  5. Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  6. Strong problem-solving skills and the ability to think creatively to find solutions.
  7. Friendly and customer-centric approach with a passion for delivering exceptional service.
  8. Flexibility and willingness to adapt to changing priorities and deadlines.
  9. Positive attitude, ability to work well within a team, and a proactive mindset.