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Office Administrator

2 months ago

Leicester, Leicester, United Kingdom North Oak Recruitment Ltd Full time

Job Summary:

We are seeking an experienced Office Administrator to join our team at North Oak Recruitment Ltd. As an Office Administrator, you will be responsible for providing exceptional customer service to our clients, advisers, and third parties.

Key Responsibilities:

  • Provide excellent customer service to all clients, advisers, and third parties, ensuring a high level of satisfaction and loyalty.
  • Maintain and improve client relationships by effectively handling client enquiries, both complex and simple, in a timely and professional manner.
  • Respond to a range of queries and correspondence, ensuring all work is processed in accordance with Service Level Agreements (SLAs) and internal deadlines.
  • Work with checklists, flowcharts, and procedure notes to ensure compliance with internal processes and standards, reducing financial and reputational risk.
  • Filing of all incoming documentation according to internal processes and standards.
  • Engage with third-party providers to obtain accurate scheme valuations, including property-specific data such as rent review information, lease renewals, and insurance data as appropriate.
  • Update systems to ensure the most accurate, up-to-date information is recorded in a timely manner.
  • Awareness of and adherence to Company/Departmental and product-specific procedures and policies, working by example in line with company values.
  • Highlight any required process changes to the Manager immediately, making any required amendments as agreed and directed, and in line with processes in place.
  • Take personal responsibility for ensuring knowledge of HMRC, TPR, and ICO legislative practices and changes relating to all Pensions administration and business products are kept up to date using all available resources.
  • Contribute to projects when requested and deliver within set timescales.
  • Take personal responsibility for own development, highlighting training needs to the Manager.
  • Ensure compliance with our Company policies, procedures, and guidelines.

Requirements:

  • Technical expertise in all areas of administration and 2 years of administration experience.
  • Excellent customer service skills.
  • Team working skills as well as the ability to work independently under own initiative.
  • Flexible approach to work and the ability to multi-task and move between tasks within the department at short notice.
  • Ability to manage own workload and have strong organisational skills.
  • Ability to work within tight deadlines while maintaining accuracy on either complex or repetitive tasks.
  • Conscientious with an excellent attention to detail.
  • Sound knowledge of all Microsoft Applications.
  • Excellent written and oral communication skills.
  • Strong numeracy and literacy skills.