Office Administrator

5 days ago


Leicester, Leicester, United Kingdom North Oak Recruitment Ltd Full time

Job Title: Office Administrator

Company: North Oak Recruitment Ltd

Location: Leicester

Job Type: Full-time

Salary: £22,000 - £23,500 per annum + benefits

About the Role:

We are seeking an experienced Office Administrator to join our team in Leicester. As an Office Administrator, you will be responsible for providing excellent customer service to clients, advisers, and third parties.

Key Responsibilities:

  • Provide exceptional customer service to clients, advisers, and third parties.
  • Maintain and improve client relationships by effectively handling client enquiries, both complex and simple.
  • Respond to a range of queries and correspondence, ensuring all work is processed in accordance with SLAs and internal deadlines.
  • Work with checklists, flowcharts, and procedure notes to reduce financial and reputational risk.
  • Filing of all incoming documentation according to internal processes and standards.
  • Engage with third-party providers to obtain accurate scheme valuations, including property-specific data.
  • Update systems to ensure accurate and up-to-date information is recorded in a timely manner.
  • Awareness of and adherence to Company/Departmental and product-specific procedures and policies.
  • Highlight any required process changes to the Manager and make amendments as agreed.
  • Take personal responsibility for ensuring knowledge of HMRC, TPR, and ICO legislative practices and changes.
  • Contribute to projects when requested and deliver within set timescales.
  • Take personal responsibility for own development and highlight training needs to the Manager.
  • Ensure compliance with Company policies, procedures, and guidelines.

Requirements:

  • Technical expertise in all areas of administration and 2 years of administration experience.
  • Excellent customer service skills.
  • Team working skills and the ability to work independently.
  • Flexible approach to work and the ability to multi-task and move between tasks within the department.
  • Ability to manage own workload and have strong organisational skills.
  • Ability to work within tight deadlines while maintaining accuracy on complex or repetitive tasks.
  • Conscientious with an excellent attention to detail.
  • Sound knowledge of all Microsoft Applications.
  • Excellent written and oral communication skills.
  • Strong numeracy and literacy skills.


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