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Office Administrator Support Specialist

2 months ago


Leicester, Leicester, United Kingdom WBR Group Full time
Job Summary

The Office Administrator is a key member of the WBR Group team, responsible for providing administrative support to the support services team and contributing to group-wide projects. The ideal candidate will have a strong background in administration and excellent communication skills.

Key Responsibilities
  • Maintain and Improve Client Relationships

The successful candidate will be responsible for maintaining and improving client relationships, effectively handling client enquiries, both complex and simple, in a professional and courteous manner.

Follow and Complete Work Checklists

The Office Administrator will be responsible for following and completing work checklists, flowcharts, and procedure notes at all times to reduce financial and reputational risk.

Promote a Positive Work Culture

The successful candidate will promote the culture, conduct, and behaviours required to support good customer outcomes, setting an example to the teams at all times and embodying the WBR Group values.

Engage with Third-Party Providers

The Office Administrator will engage with third-party providers to obtain accurate scheme valuations, including property-specific data such as rent review information, lease renewals, and insurance data as appropriate.

Adhere to Company Policies and Procedures

The successful candidate will adhere to Company/Departmental and product-specific procedures and policies, working by example in line with company values.

Stay Up-to-Date with Legislative Changes

The Office Administrator will take personal responsibility for ensuring knowledge of HMRC & TPR & ICO legislative practices and changes relating to all Pensions administration and business products are kept up to date using all resources available.

Contribute to Projects

The successful candidate will contribute to projects when requested and deliver within set timescales.

Take Personal Responsibility for Development

The Office Administrator will take personal responsibility for own development, highlighting training needs to the Manager.

Ensure Compliance

The successful candidate will ensure compliance with our Company policies, procedures, and guidelines.

Requirements
  • Administration Experience

The successful candidate will have at least 2 years of administration experience.

Technical Expertise

The Office Administrator will have technical expertise in all areas of administration.

Flexible Approach

The successful candidate will have a flexible approach to work and the ability to multi-task and move between tasks within the department at short notice.

Workload Management

The Office Administrator will be able to manage own workload considering quantity/quality and the solutions and outcomes required at the time.

Microsoft Applications

The successful candidate will have sound knowledge of all Microsoft Applications.