Customer Experience Advocate

3 days ago


Solihull, Solihull, United Kingdom Moss Full time

Moss, a renowned menswear brand, seeks a dedicated Sales Associate Specialist to join its team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and promoting customer service excellence.

About Us:

We have been serving our customers for over 170 years, providing tailored clothing for everyday life. Our commitment to sustainability and craft sets us apart from other brands. We believe in building long-lasting relationships with our customers and colleagues, which is reflected in our core values.

Your Key Responsibilities:

  1. Provide exceptional customer experiences by following our Essential Steps of Service.
  2. Demonstrate high productivity, maximising sales and services goals, and contributing to business KPIs.
  3. Showcase your knowledge of our products, including Hire, Custom Made, Retail, Alterations, and Ship from Store.
  4. Stay up-to-date with external opportunities to improve store performance and provide the best customer experience.
  5. Assist store management with stockroom and back area housekeeping.
  6. Follow the Appointment process, ensuring accurate recording of customer status information.

About You:

  • Embody the aesthetic of Moss through your personal style and presentation.
  • Embrace continuous self-improvement, resilience, and efficient time management as core personal attributes.
  • Develop outstanding communication abilities to inspire and foster meaningful relationships with colleagues and customers.
  • Consistently embody Moss's core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits:

  • Enjoy a 70% discount across all stores.
  • Participate in a generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • Receive a £500 bonus for successful referrals.
  • Get financial support for commuting with our Season Ticket Loan.
  • Join our Cycle to Work Scheme, encouraging eco-friendly travel.
  • Take advantage of discounted gym membership with PureGym.
  • Enjoy life insurance, providing peace of mind for colleagues.
  • Engage in ongoing development, tailored to suit your career ambitions.
  • Access our online learning platform, Moss Learning, for skill enhancement.
  • Use our Employee Hub for easy access to colleague benefits, recognition, wellbeing, and company updates.
  • Celebrate important personal milestones of colleagues with our New Baby Gift.

Estimated salary: £25,000 - £35,000 per annum



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