Customer Experience Specialist

3 days ago


Solihull, Solihull, United Kingdom Moss Full time

About Us:

We're Moss, a menswear brand dedicated to 'Styling individuals for moments that matter.'

We have over 170 years of expertise in tailoring and considerate clothing.

Mission & Vision:

We believe in Trust, Creativity, and Agile collaboration to achieve success and make a positive impact.

Your Job Description:

You will work as a Brand Ambassador, delivering exceptional customer experiences and promoting customer service excellence.

Responsibilities:

  1. Foster a loyal customer base through exceptional service.
  2. Maximise sales and services goals through high productivity.
  3. Develop strong product knowledge for all services offered.
  4. Identify opportunities to enhance customer experience and store performance.
  5. Support store management in maintaining a well-organised stockroom and back area.

Remuneration:

The estimated annual salary for this role is £27,000-£32,000 based on location and industry standards.

What We Offer:

  • Industry-leading employee discounts
  • Generous bonus schemes and referral rewards
  • Cycle-to-work and season ticket loan schemes
  • Comprehensive life insurance and gym membership discounts
  • Ongoing development and access to exclusive learning resources
  • A welcoming Employee Hub and recognition programs


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