Complaints Resolution Specialist

3 weeks ago


Slough, Slough, United Kingdom S4 Personnel Ltd Full time

Job Title: Complaints Advisor

Job Type: Full-time

Location: Remote

Job Description:

We are seeking an experienced Complaints Advisor to join our team at S4 Personnel Ltd. As a Complaints Advisor, you will be responsible for managing escalated complaints and providing exceptional customer service to our clients.

Key Responsibilities:

  • Respond to and resolve complaints in a timely and professional manner
  • Update databases with all conversations and flag potential issues to Team Leaders
  • Complete regular reports summarizing complaints and actions
  • Build strong working relationships with other departments to resolve complaints
  • Work to Service Level Agreements (SLAs) and be monitored against these

Requirements:

  • Experience in complaints handling and customer service
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a reputable company in the industry
  • Professional development and training opportunities

How to Apply:

Please submit your CV and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you.



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