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Complaints Resolution Specialist

2 months ago

Slough, Slough, United Kingdom S4 Personnel Ltd Full time
Job Title: Complaints Advisor

Job Summary:

We are seeking an experienced Complaints Advisor to join our team at S4 Personnel Ltd. As a Complaints Advisor, you will be responsible for managing escalated complaints and providing excellent customer service to our clients.

Key Responsibilities:

  • Respond to and resolve complaints received in an appropriate manner
  • Update the database with every conversation and flag-up any potential issues to the Team Leader
  • Complete regular reports summarizing complaints and actions
  • Build good work-relationships with other departments to resolve complaints
  • Work to SLAs and be monitored against these

Requirements:

  • Experience of Final Response letters is advantageous
  • Ability to work in a busy environment and meet deadlines
  • Excellent communication and problem-solving skills

What We Offer:

We offer a competitive salary and a chance to work with a reputable company. If you are a motivated and organized individual with excellent customer service skills, we would like to hear from you.

How to Apply:

Please submit your CV and a cover letter outlining your experience and qualifications. We look forward to receiving your application.