Complaints Resolution Specialist

3 weeks ago


Slough, Slough, United Kingdom Cardo Group Full time

Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents. Our multi-company group provides quality, value for money maintenance, compliance, and retrofit services across the south west, south east, and midlands.

We are currently seeking a Complaints Resolution Specialist to join our Customer Experience team in a key strategic role. This position will help maintain and improve our customer experience and build a brand of trust, honesty, and transparency.

Key Responsibilities:

  • Support the Branch with raising and updating complaints on our CRM system.
  • Deal with stage 1 complaints.
  • Ensure compliance with complaints procedures within the group and wider policy of clients.
  • Maintain and update the CRM system with full details, including notes and emails at all times.
  • Allocate repairs to DLO/Sub contractors, ensuring jobs are locked on the system to prevent movement.
  • Monitor complaints to resolution.
  • Enter compliments on our CRM system and forward to relevant Line Manager.

Requirements:

  • Experience handling complaints.
  • Experience with dealing with reactive maintenance queries/complaints.
  • Social housing experience is advantageous but not essential.

Benefits:

  • 25 days holiday + bank holidays.
  • The opportunity to purchase additional annual leave.
  • Birthday day off.
  • Generous pension scheme.

Cardo Group values diversity and inclusivity, and we are working hard to build a business that reflects the communities we serve.



  • Slough, Slough, United Kingdom Hamlin Knight Full time

    Job DescriptionA dynamic and expanding organisation, Hamlin Knight, is seeking a skilled Complaints Specialist to join their team. The ideal candidate will possess previous experience in complaints handling and case management.Key Responsibilities:Respond to and resolve all complaints received in a timely and professional manner, either written or verbal, on...


  • Slough, Slough, United Kingdom Hamlin Knight Full time

    Job DescriptionA dynamic and expanding organisation, Hamlin Knight, is seeking a skilled Complaints Specialist to join their team. The ideal candidate will possess previous experience in complaints handling and case management.Key Responsibilities:Respond to and resolve all complaints received in a timely and professional manner, either written or verbal, on...


  • Slough, Slough, United Kingdom Cardo Full time

    Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents. Our multi-company group provides quality, value for money maintenance, compliance, and retrofit services across the region.We are currently seeking a Complaints Administrator to join our Customer Experience team....


  • Slough, Slough, United Kingdom Cardo Group Full time

    About Cardo GroupCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents.We provide quality, value for money maintenance, compliance, and retrofit services across the south west, south east, and midlands.Job Title: Complaints AdministratorWe are seeking a skilled...


  • Slough, Slough, United Kingdom Cardo Group Full time

    About Cardo GroupCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents.We provide quality, value for money maintenance, compliance, and retrofit services across the south west, south east, and midlands.Job Title: Complaints AdministratorWe are seeking a skilled...


  • Slough, Slough, United Kingdom Cardo Group Full time

    About Cardo GroupCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents.We are a multi-company group providing quality, value-for-money maintenance, compliance, and retrofit services across the south west, south east, and midlands.Job OverviewWe are currently seeking a...


  • Slough, Slough, United Kingdom Cardo Group Full time

    About Cardo GroupCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents.We are a multi-company group providing quality, value-for-money maintenance, compliance, and retrofit services across the south west, south east, and midlands.Job OverviewWe are currently seeking a...


  • Slough, Slough, United Kingdom M Group Services Full time

    About the RoleM Group Services is seeking a highly skilled Escalations and Complaints Case Handler to join our team. As a key member of our Customer Experience Team, you will be responsible for ensuring that all customers involved in our Metering project are dealt with in an effective, accurate, and timely manner.Key ResponsibilitiesProvide support to the...


  • Slough, Slough, United Kingdom M Group Services Full time

    About the RoleM Group Services is seeking a highly skilled Escalations and Complaints Case Handler to join our team. As a key member of our Customer Experience Team, you will be responsible for ensuring that all customers involved in our Metering project are dealt with in an effective, accurate, and timely manner.Key ResponsibilitiesProvide support to the...


  • Slough, Slough, United Kingdom S4 Personnel Ltd Full time

    {"h1": "Complaints Advisor Role", "p": "At S4 Personnel Ltd, we are seeking an experienced Complaints Advisor to join our team. As a Complaints Advisor, you will be responsible for managing escalated complaints and ensuring that they are resolved in a timely and professional manner.", "ul": ["Respond to and resolve all complaints received in an appropriate...


  • Slough, Slough, United Kingdom S4 Personnel Ltd Full time

    {"h1": "Complaints Advisor Role", "p": "At S4 Personnel Ltd, we are seeking an experienced Complaints Advisor to join our team. As a Complaints Advisor, you will be responsible for managing escalated complaints and ensuring that they are resolved in a timely and professional manner.", "ul": ["Respond to and resolve all complaints received in an appropriate...


  • Slough, Slough, United Kingdom S4 Personnel Ltd Full time

    {"h1": "Complaints Advisor Role", "p": "We are seeking an experienced Complaints Advisor to join our team at S4 Personnel Ltd. As a Complaints Advisor, you will be responsible for managing escalated complaints and providing excellent customer service. Key Responsibilities: * Respond to and resolve complaints received via phone or email * Update the...


  • Slough, Slough, United Kingdom S4 Personnel Ltd Full time

    {"h1": "Complaints Advisor Role", "p": "We are seeking an experienced Complaints Advisor to join our team at S4 Personnel Ltd. As a Complaints Advisor, you will be responsible for managing escalated complaints and providing excellent customer service. Key Responsibilities: * Respond to and resolve complaints received via phone or email * Update the...


  • Slough, Slough, United Kingdom S4 Personnel Ltd Full time

    Job Title: Complaints AdvisorJob Type: Full-timeLocation: RemoteJob Description:We are seeking an experienced Complaints Advisor to join our team at S4 Personnel Ltd. As a Complaints Advisor, you will be responsible for managing escalated complaints and providing exceptional customer service to our clients.Key Responsibilities:Respond to and resolve...


  • Slough, Slough, United Kingdom S4 Personnel Ltd Full time

    Job Title: Complaints AdvisorJob Type: Full-timeLocation: RemoteJob Description:We are seeking an experienced Complaints Advisor to join our team at S4 Personnel Ltd. As a Complaints Advisor, you will be responsible for managing escalated complaints and providing exceptional customer service to our clients.Key Responsibilities:Respond to and resolve...


  • Slough, Slough, United Kingdom S4 Personnel Limited Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking an experienced Complaints Handler to join our team at S4 Personnel Limited. As a Complaints Handler, you will be responsible for managing escalated complaints and providing exceptional customer service to our clients.Key Responsibilities:Respond to and resolve complaints in a timely and...


  • Slough, Slough, United Kingdom S4 Personnel Limited Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking an experienced Complaints Handler to join our team at S4 Personnel Limited. As a Complaints Handler, you will be responsible for managing escalated complaints and providing exceptional customer service to our clients.Key Responsibilities:Respond to and resolve complaints in a timely and...


  • Slough, Slough, United Kingdom S4 Personnel Ltd Full time

    Job Title: Complaints AdvisorJob Summary:We are seeking an experienced Complaints Advisor to join our team at S4 Personnel Ltd. As a Complaints Advisor, you will be responsible for managing escalated complaints and providing excellent customer service to our clients.Key Responsibilities:Respond to and resolve complaints received in an appropriate...


  • Slough, Slough, United Kingdom S4 Personnel Ltd Full time

    {"h1": "Complaints Advisor Role", "p": "We are seeking an experienced Complaints Advisor to join our team at S4 Personnel Ltd. As a Complaints Advisor, you will be responsible for managing escalated complaints and providing excellent customer service. Key Responsibilities: * Respond to and resolve complaints received via phone or email * Update the...


  • Slough, Slough, United Kingdom S4 Personnel Ltd Full time

    {"h1": "Complaints Advisor Role", "p": "We are seeking an experienced Complaints Advisor to join our team at S4 Personnel Ltd. As a Complaints Advisor, you will be responsible for managing escalated complaints and providing excellent customer service. Key Responsibilities: * Respond to and resolve complaints received via phone or email * Update the...