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Complaints Resolution Specialist

2 months ago

Slough, Slough, United Kingdom S4 Personnel Ltd Full time

{"h1": "Complaints Advisor Role", "p": "We are seeking an experienced Complaints Advisor to join our team at S4 Personnel Ltd. As a Complaints Advisor, you will be responsible for managing escalated complaints and providing excellent customer service.

Key Responsibilities:

* Respond to and resolve complaints received via phone or email
* Update the database with every conversation and flag potential issues to the Team Leader
* Complete regular reports summarizing complaints and actions
* Build strong working relationships with other departments to resolve complaints
* Work to Service Level Agreements (SLAs) and be monitored against these

Requirements:

* Experience in complaints handling or a related field
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and meet deadlines
* Familiarity with Final Response letters is advantageous

If you are a motivated and organized individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.

At S4 Personnel Ltd, we are committed to providing a positive and supportive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.

Thank you for considering this opportunity. We look forward to reviewing your application."}