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Complaints Resolution Specialist

2 months ago

Slough, Slough, United Kingdom S4 Personnel Limited Full time
Job Title: Customer Service Representative

Job Summary:

We are seeking an experienced Complaints Handler to join our team at S4 Personnel Limited. As a Complaints Handler, you will be responsible for managing escalated complaints and providing exceptional customer service to our clients.

Key Responsibilities:

  • Respond to and resolve complaints in a timely and professional manner
  • Update the database with every conversation and flag potential issues to the Team Leader
  • Complete regular reports summarizing complaints and actions
  • Build strong working relationships with other departments to resolve complaints
  • Work to Service Level Agreements (SLAs) and be monitored against these

Requirements:

  • Experience in complaints handling or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Knowledge of Final Response letters is advantageous

About S4 Personnel Limited:

S4 Personnel Limited is a leading recruitment agency providing temporary and permanent staffing solutions to businesses across various industries. We are committed to delivering exceptional service and building long-term relationships with our clients and candidates.