Complaints Resolution Specialist
2 months ago
Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents.
We are a multi-company group providing quality, value-for-money maintenance, compliance, and retrofit services across the south west, south east, and midlands.
Job OverviewWe are currently seeking a Complaints Administrator to join our Customer Experience team in Langley.
This position is a key strategic role in the company, helping to maintain and improve our customer experience and to help build a brand of trust, honesty, and transparency.
Key Responsibilities- Support the Branch: Raising and updating complaints on our CRM system.
- Deal with Stage 1 Complaints: Ensuring we comply with complaints procedure within group and wider policy of clients.
- Maintain CRM System: Updating CRM system with full details, including notes and emails at all times.
- Allocate Repairs: Allocating repairs to DLO/Sub contractors, ensuring jobs are locked on the system to ensure they aren't moved.
- Monitor Complaints: Monitoring of complaints to resolution.
- Enter Compliments: Entering Compliments on our CRM system and forwarding to relevant Line Manager.
- Social Housing Experience: Social housing experience isn't essential but would be advantageous
- Complaints Experience: Experience of dealing with complaints.
- 25 Days Holiday: 25 days holiday + bank holidays.
- Additional Leave: The opportunity to purchase additional annual leave.
- Birthday Day Off: Birthday day off.
- Generous Pension Scheme: Generous pension scheme.
We value diversity and inclusivity at Cardo Group. We strive to build a business that is as diverse and inclusive as the communities we serve.
-
Complaints Resolution Specialist
2 weeks ago
Slough, Slough, United Kingdom Candidate Source Full timeJob Summary:We are seeking a skilled Complaints Resolution Specialist to join our team at Candidate Source. As a Motor Complaint Handler, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.Key Responsibilities:* Investigate customer complaints and gather evidence to support or refute claims* Work with...
-
Motor Complaint Resolution Specialist
1 week ago
Slough, Slough, United Kingdom Candidate Source Full timeWe are seeking a skilled Motor Complaint Resolution Specialist to join our team at Candidate Source. As a key member of our finance provider, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.Your key responsibilities will include:Logging new complaints and loading customer cases onto our client...
-
Complaints Resolution Specialist
2 months ago
Slough, Slough, United Kingdom Cardo Group Full timeAbout Cardo GroupCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents.We provide quality, value for money maintenance, compliance, and retrofit services across the south west, south east, and midlands.Job Title: Complaints AdministratorWe are seeking a skilled...
-
Complaints Resolution Specialist
2 months ago
Slough, Slough, United Kingdom Cardo Group Full timeAbout Cardo GroupCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents.We provide quality, value for money maintenance, compliance, and retrofit services across the south west, south east, and midlands.Job Title: Complaints AdministratorWe are seeking a skilled...
-
Complaints Resolution Specialist
3 weeks ago
Slough, Slough, United Kingdom S4 Personnel Ltd Full timeJob Title: Complaints AdvisorJob Summary:We are seeking an experienced Complaints Advisor to join our team at S4 Personnel Ltd. As a Complaints Advisor, you will be responsible for managing escalated complaints and providing excellent customer service to our clients.Key Responsibilities:Respond to and resolve complaints received in an appropriate...
-
Complaints Resolution Specialist
3 weeks ago
Slough, Slough, United Kingdom S4 Personnel Ltd Full timeJob Title: Complaints AdvisorJob Summary:We are seeking an experienced Complaints Advisor to join our team at S4 Personnel Ltd. As a Complaints Advisor, you will be responsible for managing escalated complaints and providing excellent customer service to our clients.Key Responsibilities:Respond to and resolve complaints received in an appropriate...
-
Complaints Resolution Specialist
1 month ago
Slough, Slough, United Kingdom S4 Personnel Ltd Full timeJob Title: Complaints AdvisorJob Summary:We are seeking an experienced Complaints Advisor to join our team at S4 Personnel Ltd. As a Complaints Advisor, you will be responsible for managing escalated complaints and providing excellent customer service to our clients.Key Responsibilities:Respond to and resolve complaints received in an appropriate...
-
Complaints Resolution Specialist
1 month ago
Slough, Slough, United Kingdom S4 Personnel Ltd Full timeJob Title: Complaints AdvisorJob Summary:We are seeking an experienced Complaints Advisor to join our team at S4 Personnel Ltd. As a Complaints Advisor, you will be responsible for managing escalated complaints and providing excellent customer service to our clients.Key Responsibilities:Respond to and resolve complaints received in an appropriate...
-
Motor Complaint Resolution Specialist
2 weeks ago
Slough, Slough, United Kingdom Candidate Source Full timeJob DescriptionWe are seeking a skilled Motor Complaint Handler to join our team at Candidate Source. As a Motor Complaint Handler, you will be responsible for resolving customer complaints in a fair and timely manner.Key Responsibilities:Loading complaints onto our systemDiscussing complaint points with customersCollecting and reviewing evidence to...
-
Motor Complaint Resolution Specialist
2 weeks ago
Slough, Slough, United Kingdom Candidate Source Full timeWe are seeking a skilled Motor Complaint Handler to join our team at Candidate Source.As a Motor Complaint Handler, you will be responsible for loading complaints onto our system, discussing key points with customers, collecting and reviewing evidence to understand the situation in detail, and concluding the outcome in a final response letter.Key...
-
Resolution Expert
2 months ago
Slough, Slough, United Kingdom Arvato Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide first-line resolution to customer inquiries, including access management and...
-
Resolution Expert
2 months ago
Slough, Slough, United Kingdom Arvato Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide first-line resolution to customer inquiries, including access management and...
-
Administrative Support Specialist
1 month ago
Slough, Slough, United Kingdom Cardo Full timeAbout Cardo GroupCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents. Our multi-company group provides quality, value for money maintenance, compliance, and retrofit services across the south west, south east, and midlands.Job Title: Complaints AdministratorWe are...
-
Administrative Support Specialist
1 month ago
Slough, Slough, United Kingdom Cardo Full timeAbout Cardo GroupCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents. Our multi-company group provides quality, value for money maintenance, compliance, and retrofit services across the south west, south east, and midlands.Job Title: Complaints AdministratorWe are...
-
Administrative Contract Specialist
1 month ago
Slough, Slough, United Kingdom Cardo Group Full timeAbout Cardo GroupCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents.We provide quality, value for money maintenance, compliance, and retrofit services across the south west, south east, and midlands.Job Title: Complaints AdministratorWe are seeking a skilled...
-
Administrative Contract Specialist
1 month ago
Slough, Slough, United Kingdom Cardo Group Full timeAbout Cardo GroupCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents.We provide quality, value for money maintenance, compliance, and retrofit services across the south west, south east, and midlands.Job Title: Complaints AdministratorWe are seeking a skilled...
-
Administrative Support Specialist
4 weeks ago
Slough, Slough, United Kingdom Cardo Full timeAbout Cardo GroupCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents. Our multi-company group provides quality, value for money maintenance, compliance, and retrofit services across the south west, south east, and midlands.Job Title: Complaints AdministratorWe are...
-
Administrative Support Specialist
4 weeks ago
Slough, Slough, United Kingdom Cardo Full timeAbout Cardo GroupCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents. Our multi-company group provides quality, value for money maintenance, compliance, and retrofit services across the south west, south east, and midlands.Job Title: Complaints AdministratorWe are...
-
Customer Experience Specialist
1 month ago
Slough, Slough, United Kingdom Cardo Full timeAbout Cardo GroupCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents. Our multi-company group provides quality, value for money maintenance, compliance, and retrofit services across the south west, south east, and midlands.Job Title: Complaints AdministratorWe are...
-
Customer Experience Specialist
1 month ago
Slough, Slough, United Kingdom Cardo Full timeAbout Cardo GroupCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents. Our multi-company group provides quality, value for money maintenance, compliance, and retrofit services across the south west, south east, and midlands.Job Title: Complaints AdministratorWe are...
