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4 weeks ago
Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents.
We provide quality, value for money maintenance, compliance, and retrofit services across the south west, south east, and midlands.
Job Title: Complaints AdministratorWe are seeking a skilled Complaints Administrator to join our Customer Experience team in Langley.
This role is a key strategic position in the company, helping to maintain and improve our customer experience and build a brand of trust, honesty, and transparency.
Key Responsibilities:- Support the Branch with raising and updating complaints on our CRM system.
- Deal with stage 1 complaints.
- Ensure compliance with complaints procedure within the group and wider policy of clients.
- Maintain and update the CRM system with full details, including notes and emails at all times.
- Allocate repairs to DLO/Sub contractors, ensuring jobs are locked on the system to prevent movement.
- Monitor complaints to resolution.
- Enter compliments on our CRM system and forward to relevant Line Manager.
- Social housing experience is not essential but would be advantageous.
- Experience of dealing with complaints.
- 25 days holiday + bank holidays.
- The opportunity to purchase additional annual leave.
- Birthday day off.
- Generous pension scheme.
We value diversity and are working hard to build a business that is as diverse and inclusive as the communities we serve.
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