Administrative Support Specialist
3 weeks ago
Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents. Our multi-company group provides quality, value for money maintenance, compliance, and retrofit services across the south west, south east, and midlands.
Job Title: Complaints AdministratorWe are currently seeking a skilled Complaints Administrator to join our Customer Experience team in Langley. This position is a key strategic role in the company, helping to maintain and improve our customer experience and to help build a brand of trust, honesty, and transparency.
Key Responsibilities:- Support the Branch with raising and updating complaints on our CRM system.
- Deal with stage 1 complaints.
- Ensure compliance with complaints procedures within the group and wider policy of clients.
- Maintain/update CRM system with full details, including notes and emails at all times.
- Allocate repairs to DLO/Sub contractors, ensuring jobs are locked on the system to ensure they aren't moved.
- Monitor complaints to resolution.
- Enter Compliments on our CRM system and forward to relevant Line Manager.
- Experience of dealing with complaints.
- Experience of dealing with reactive maintenance queries/complaints.
- Ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- 25 days holiday + bank holidays.
- The opportunity to purchase additional annual leave.
- Birthday day off.
- Generous pension scheme.
We value diversity and are working hard to build a business that is as diverse and inclusive as the communities we serve.
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Administrative Support Specialist
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Slough, Slough, United Kingdom Morgan Sindall Construction Full timeJob OverviewWe are seeking a highly skilled and confident Administration Assistant to provide support to the Regional Quality Manager across Central and West. The successful candidate will be responsible for coordinating Aftercare for Thames Valley, while working closely with the Quality team.About Morgan Sindall ConstructionMorgan Sindall Construction is a...
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Administrative Support Specialist
3 weeks ago
Slough, Slough, United Kingdom Morgan Sindall Construction Full timeJob OverviewWe are seeking a highly skilled and confident Administration Assistant to provide support to the Regional Quality Manager across Central and West. The successful candidate will be responsible for coordinating Aftercare for Thames Valley, while working closely with the Quality team.About Morgan Sindall ConstructionMorgan Sindall Construction is a...