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Customer Experience Specialist

2 months ago

Slough, Slough, United Kingdom Cardo Full time
About Cardo Group

Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents. Our multi-company group provides quality, value for money maintenance, compliance, and retrofit services across the south west, south east, and midlands.

Job Title: Complaints Administrator

We are currently seeking a skilled Complaints Administrator to join our Customer Experience team in Langley. This role is a key strategic position in the company, helping to maintain and improve our customer experience and build a brand of trust, honesty, and transparency.

Key Responsibilities:
  • Raise and update complaints on our CRM system.
  • Deal with stage 1 complaints.
  • Ensure compliance with complaints procedures within the group and wider policy of clients.
  • Maintain and update CRM system with full details, including notes and emails at all times.
  • Allocate repairs to DLO/Sub contractors, ensuring jobs are locked on the system to prevent movement.
  • Monitor complaints to resolution.
  • Enter compliments on our CRM system and forward to relevant Line Manager.
Requirements:
  • Experience of dealing with complaints.
  • Ability to work in a fully office-based environment.
  • Strong communication and interpersonal skills.
What We Offer:
  • 25 days holiday + bank holidays.
  • The opportunity to purchase additional annual leave.
  • Birthday day off.
  • Generous pension scheme.

We value diversity and are working hard to build a business that is as diverse and inclusive as the communities we serve. If you are a motivated and customer-focused individual, please apply for this exciting opportunity to join our team.