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Customer Liaison Specialist

2 months ago

Slough, Slough, United Kingdom KHR - Recruitment Specialists Full time
Job Title: Customer Liaison Executive

We are currently working with a leading specialist business based in Slough.

Due to growth, they are seeking a Client Liaison Executive to join their customer services department working in their laboratory environment. This role is offered on a temp-perm basis.

Key Responsibilities:
  • Ensure all queries and calls are dealt with in a professional, accurate and timely manner.
  • Manage customer and lab requirements using the Laboratory Information Management System (LIMS).
  • Ensure couriers perform collections for customer samples.
  • Ensure all work is carried out to the highest standard.
  • Liaise with the team to ensure all reports are sent to the client on time.
  • Ensure that clients are kept up to date with updates and changes.
Requirements:
  • Excellent communication skills and be confident when dealing with customers.
  • Be able to work within set targets and goals, and be able to manage expectations.
  • Have a good eye for detail and understand fully the business processes.
  • Be able to work well in a team, with an open, honest and approachable character.
Working Hours:

Hours for this role are 9am - 5pm Monday to Friday with 30 minutes for lunch.

Benefits:
  • Company pension
  • Life insurance
  • On-site parking
  • Private medical insurance
  • Sick pay
  • Wellness programme

This is a great, entry-level role for someone keen to join a business that can offer training and development.