Client Liaison Officer

4 weeks ago


Slough, Slough, United Kingdom Omega Resource Group Full time
Job Title: Client Liaison Officer

Job Summary:
We are seeking a detail-oriented Client Liaison Officer to enhance our client's customer service experience. As a key member of our team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met promptly and professionally.

Key Responsibilities:

• Respond promptly and professionally to customer queries, managing interactions through calls, emails, and LIMS (Laboratory Information Management System)
• Coordinate with customers for water testing services and manage sample collections and deliveries
• Communicate regularly with couriers, customers, and internal lab teams to ensure sample requirements are met and delivered on time
• Assist the Customer Services Team Leader, Lab Managers, and Operations Team to maintain high service levels
• Collaborate with the Quality Manager on customer complaints to provide swift resolutions
• Ensure that all UKAS-required updates and information are relayed accurately to clients

Qualifications & Requirements:

• Strong typing skills, attention to detail, and analytical thinking
• Excellent verbal and written communication skills, with the confidence to communicate effectively with clients and internal teams

About Omega Resource Group:

At Omega Resource Group, we are committed to providing exceptional customer service and support to our clients. We are seeking a dedicated and detail-oriented Client Liaison Officer to join our team and contribute to our mission of delivering high-quality services to our clients.

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