Customer Service Liaison

1 week ago


Slough, Slough, United Kingdom QA Full time

Customer Service Coordinator

We’re looking for a skilled Customer Service Coordinator to join our team at QA, a leading training organisation in the UK. The successful candidate will be responsible for delivering high levels of customer service to our learners, apprentices, and other customers.

Key Responsibilities:

  • Answering inbound calls and responding to customer inquiries
  • Working with internal and external stakeholders to deliver our services and programmes
  • Providing administrative support and data entry where needed
  • Meeting team and individual objectives related to response time and other metrics

Requirements:

  • Experience in a customer service role in an office environment
  • Experience of data entry, administration, and IT systems
  • GCSE qualifications or equivalent in English, Maths, and Science
  • Ability to travel to our Slough office 2-3 days per week
  • Full right to work in the UK and ability to undergo background checks

About QA:

QA is a UK leading training organisation providing high-quality courses to our learners and apprentices. We empower people through learning about all things tech, and we’re committed to delivering exceptional customer service.



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