Customer Service Liaison
6 days ago
Job Summary
We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at QA, a leading training organization in the UK. As a key member of our regional customer services team, you will be responsible for delivering exceptional customer service to our learners, apprentices, and other customers.
Key Responsibilities
- Answering inbound calls from customers and responding to their queries in a timely and professional manner.
- Working closely with internal and external stakeholders to deliver our services and programs.
- Providing high levels of customer service to assist the wider team and ensure customer satisfaction.
- Performing administrative tasks and data entry as required.
- Completing tasks in line with company policies, procedures, and methods to agreed timescales.
Requirements
- Experience in a customer service role within an office environment.
- Experience of data entry, administration, and IT systems.
- GCSE qualifications or equivalent in English, Maths, and Science.
- Ability to travel to our office 2-3 days per week.
- Holds full right to work in the UK and is able to undergo relevant background checks.
What We Offer
As a Customer Service Coordinator at QA, you will have the opportunity to work in a fast-paced and dynamic environment, delivering high-quality customer service to our customers. You will be part of a team of experienced professionals who are passionate about providing excellent service and support.
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