Customer Service Liaison

20 hours ago


Slough, Slough, United Kingdom SKILLFRAME Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at SKILLFRAME. As a key member of our customer-facing team, you will be responsible for handling customer inquiries, scheduling service calls, and ensuring seamless communication between customers and our engineers.

Key Responsibilities
  • Answer customer calls and respond to queries in a professional and courteous manner
  • Log service calls on our in-house service software system and allocate tasks to engineers as necessary
  • Raise work permits and update electronic data systems to ensure accurate tracking and resolution of client queries
  • Assist with general administration and coordinate engineer diaries to optimize service delivery
  • Raise Planned Preventative Maintenance calls when necessary and contribute to the overall efficiency of our service operations
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Good command of the English language, both verbal and written, and proficiency in Office365
  • Ability to work accurately and efficiently in a fast-paced environment, with a strong attention to detail
  • Experience of coordinating engineer diaries and scheduling service calls would be an advantage
What We Offer

As a valued member of our team, you will receive a competitive salary of £28,000.00, plus benefits and bonus. You will also have the opportunity to work with a dynamic and supportive team, with a range of training and development opportunities to help you grow and succeed in your role.



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