Customer Service Liaison

2 months ago


Slough, Slough, United Kingdom QA Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at QA, a leading training organization in the UK. As a key member of our regional customer services team, you will be responsible for delivering exceptional customer service to our learners, apprentices, and other customers.

Key Responsibilities

  • Answering inbound calls from customers and responding to their queries in a timely and professional manner.
  • Working closely with internal and external stakeholders to deliver our services and programs.
  • Providing high levels of customer service to assist the wider team and ensure customer satisfaction.
  • Performing administrative tasks and data entry as required.
  • Completing tasks in line with company policies, procedures, and methods to agreed timescales.

Requirements

  • Experience in a customer service role within an office environment.
  • Experience of data entry, administration, and IT systems.
  • GCSE qualifications or equivalent in English, Maths, and Science.
  • Ability to travel to our office 2-3 days per week.
  • Holds full right to work in the UK and is able to undergo relevant background checks.

What We Offer

As a Customer Service Coordinator at QA, you will have the opportunity to work in a fast-paced and dynamic environment, delivering high-quality customer service to our customers. You will be part of a team of experienced professionals who are passionate about providing excellent service and support.



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